23 Oct
Dubai Parks and Resorts
Dubai
Play Your Part
In this role you will be responsible for daily leadership of all areas of Entrance Operations and continuing focus on one or more areas including, but not limited to: Ticketing, Turnstiles, Group Sales, Annual Pass Processing, Guest Services, and Rental Services. Works closely with the Entry Operations Supervisor in order to deliver a superior guest experience, maximize employee satisfaction, and ensure optimum results in terms of attendance and revenues, aligning with the vision, mission and values of the Leisure and Entertainment division.
**Main Duties**:
- Assists the Entry Operations Supervisor in the opening of the park following all procedures and ensures operational readiness of entry operations attendants
- Takes part in daily briefings and coordinates team to ensure availability
- Ensures assigned area is operationally ready for arriving guests by assigned time, providing direction to attendants as and when required
- Assists in the monitoring of employee hours including assigning timed breaks and lunches, ensuring that the operation is covered and all employee required breaks and lunches are issued in a timely manner. Documents any anomalies
- Spot checks all cash handling procedures are being followed and any needed cash pulls are performed
- Ensures all team are in position, following set wardrobe standards and delivery exemplary guest service
- Assists in the daily completion of paperwork and logs by providing the appropriate information as required
- Performs duties on non-lead attendants on a regular basis
- Monitors guest arrival patterns and ensures all needed resources are being used to handle the guest traffic, informing Supervisor of any operational challenges.
- Assists the Entry Operations Supervisor in maintaining adequate staffing levels at all times and monitors staff rotation.
- Provides regular performance based feedback and uses feedback as basis for annual performance evaluations.
- Any other duties as may reasonably be requested by the management team
- Performs on the job training and mentoring for the team including capturing behavior standards, expectations and providing assessments for staff and on-going refresher training
- Any other duties as may reasonably be requested by the management team.
Are you a star?
In order to be qualified for this role you should possess the below criteria:
**Essential**:
- Higher Education or holding Diploma in similar field
- 1 years previous leadership experience in Service/ Entertainment/ Hospitality industry
- Fluent in English
- Excellent Guest and employee services skills
- Proven team leader that works well in a fast paced, hourly goal driven environment
- Background in hospitality management
- Extensive Cash Handling Experience
- Leading and engaging a multi-cultural team
- Adapting to changing work environment whilst keeping a positive attitude
**Desirable**:
- Fluent in Arabic
- College Degree / IAAPA Certifications
- 2 years supervisory experience in a cash handling area at a theme park, amusement park, water park or themed attraction
- Guest service skills training and certification
- Supervised and or working with large work groups
- Theme park / retail / attraction cash handling experience preferred
- Proficient in Microsoft Office
- Strong interpersonal skills
- Ability to handle conflicts and face difficult situations
- Team leading position leading cash handling staff in the hospitality industry
- Guest service: interacts in a positive manner and diffuses any negative guest situation following company protocols
The Best Part of The Story:
We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage,
life and accident insurance and other generous allowances.
We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
▶️ Team Leader - Entry Operations / Ticketing
🖊️ Dubai Parks and Resorts
📍 Dubai