23 Oct
JC3
Dubai
A leading healthcare in UAE is currently looking for a **Call Center Supervisor** who will be responsible to supervise the clinic’s call center and agents. Evaluate and monitor outbound and inbound calls. Responsible to prepare monthly, quarterly, yearly report and submit to the management.
5 years’ experience in a similar field with health care background is mandatory.
Experience in UAE is mandatory with knowledge in Dubai Health Authority policies and regulations.
Ability to plan and implement call center strategy.
Determine targets for the call center and ability to achieve the target.
Ability to coach, train new call center agent and continuous training for the existing agent
Evaluate and review the performance of the team on monthly, quarterly, and yearly basis.
Ability to prepare, analyze and monitor call center KPI and metrics.
Outstanding verbal and written communication, interpersonal and leadership skills
Excellent organizational and time-management skills
Strong understanding of company products, policies, and services.
Excellent problem solving, leadership, and customer service skills.
Analytical, efficient, and thorough.
Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Flexible and willing to work on a shifting schedule.
Fluent in English and Arabic.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Notice period?
- Are you willing to work on shifting schedule?
- Salary Expectation?
▶️ Call Center Supervisor - Arabic Speaker
🖊️ JC3
📍 Dubai