23 Oct
Hilton
Dubai
A Reservations Supervisor of the Waldorf Astoria Dubai International Financial Centre oversees the Reservations Team and performs procedures and tasks in order to maximise revenue and Guest satisfaction.
**What will I be doing?**
As Reservations Supervisor of the Waldorf Astoria Dubai International Financial Centre, you oversee the Reservations Team and perform routine procedures and tasks in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist in the day-to-day operations of the Reservations Department
- Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure repeated and new business
- Ensure Team Members' development, engagement and motivation.
- Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
- Assist in the recruiting, managing, training and developing of the Reservation team
- Maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed at all times
**What are we looking for?**
A Reservations Supervisor of the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, values and skills as follows:
- Very good organisational and administration skills
- Excellent communication skills
- Experience with the Hotel Management System OnQ
- Commitment to delivering a high level of customer satisfaction
- Costumer focus approach
- Leadership Skills
- Positive attitude
- Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Fluent Arabic communication skills
- Previous experience in the Reservations/Sales function within the hotel sector
- Luxury hospitality experience in a similar role
- Relevant degree or other qualification in a business field
**What will it be like to work for Waldorf Astoria Hotels & Resorts?**
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!