Call Center Representative

Call Center Representative

**Responsibilities**
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.

**Requirements and skills**
- Previous experience in a customer support role






- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively.
- High school degree

**Job Types**: Full-time, Permanent

**Salary**: AED2,500.00 - AED2,800.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)