23 Oct
The Home Team Technical Services
Dubai
The Company carries out extensive digital and social media marketing to generate leads and enquiries for the services it renders. On receipt of such enquiry the Coordinator is expected to:
- Attend to the enquiry and understand the customer’s requirement thoroughly
- If it is standard service requirement then quote standard menu prices to the customer
- If it isn’t a standard requirement then book the surveyor for survey and estimation
- Upon receipt of the survey report prepare quote and submit to customer
- After submission of prices and quotes remain in close follow-up with the customer to convert the enquiry to an order
- Upon order confirmation collect advance payment
- On receipt of advance payment arrange required materials through procurement department and schedule technicians for the job and ensure that the job is completed to customer’s satisfaction.
- Collect the final payment.
- Obtain customer feedback
- Maintain relationships with existing clients by providing support, information, and guidance.
- Maintain quality service by establishing and enforcing organization standards.
- Maintain and upgrade professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and benchmarking state-of-the-art practices.
- Coordinating with all outsource Vendors (Especially Pest Control, Duct Cleaning, General Cleaning Services, Glass Aluminum Vendor, Sanitization & Disinfection)
- Coordinate with Accounts department for Invoices that needs to be shared with Customers, follow up on Pending payments from Clients.
- Responsible for achieving monthly sales revenue targets.
**Job Types**: Full-time, Permanent
Application Question(s):
- what is your salary expectation?
- Can you join immediately?
**Education**:
- Bachelor's (required)
**Experience**:
- Customer Service/Sales Coordinator: 4 years (required)
**Language**:
- Fluent English (required)
- Tagalog (required)
▶️ Customer Service/sales Coordinator(Fm Industry)
🖊️ The Home Team Technical Services
📍 Dubai