23 Oct
Al Amiri General Trading CO
Dubai
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.
**Essential Functions/Core Responsibilities**
- Outbound/in-bound calls to/from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
- Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
- Identify and maximize selling and cross-selling opportunities.
- Identify customer problems and offer appropriate solutions.
- Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
- Participate in other projects and activities when required.
- Handling projects and tasks whenever required and asked by the management.
- Perform accurately and in an efficient manner.
**Required Education, Skills and Qualifications**
- Min. 1 year call/contact center experience.
- A bilingual fluent English (B2 Level+) and Arabic speaker.
- Good communication and interpersonal skills.
- Competent use of PC, must be good at MS Excel.
- Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
- Cheerful personality, always with a smile.
- Empathetic, patient and courteous in approach.
- Pleasant telephone etiquette and someone who loves to speak over the phone.
- Presentable with a positive, proactive and professional approach.
- Tolerance for repetitive work in a fast-paced,
high production work environment.
- Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.
- Open to work - 8 hours a day, 6 days a week. Can work Remotely.
**Job Type**: Contract
Contract length: 6 months
**Salary**: From AED2,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- customer service (required)
▶️ Customer Service Executive - Arabic Speaker
🖊️ Al Amiri General Trading CO
📍 Dubai