22 Oct
Dubai Islamic Bank
Dubai
Job Description
Provide Business Banking Customers with competent, timely, and error-free account management services,
consistently exceed customer service standards, guide customers to the right products while cross-selling and
generating leads.
Key Responsibilities:
Migrate customer transactions from the branches to low cost electronic channels to ensure reduced cost for
branch operations.
Provide customers with competent, timely and error free services in the area of account opening and account
management (Assets & Liability products, after sale, etc.) to ensure high levels of service and customer
satisfaction
Consistently meet and exceed service standards set for the customer services.
Guide customers regarding the right product to meet their needs and promote & cross-sell other Dubai
Islamic Bank products & services to existing customers. Generate product leads from walk-in/ potential
customers through interaction and dissemination of product and service information
Adherence to all established Bank's policies, operating manuals, service quality standards and code of
conduct for smooth workflow, high service quality and low level of operational risk.
Assist in compiling MIS reports and report any discrepancies to immediate supervisor to ensure accurate
service delivery to customers.
To ensure that all transactions are processed as per the compliance rules and regulations and maintain
effective due diligence on the customers before proceeding with any facilities.
To assist and participate in any branch projects (Service Quality Programs, Process changes, Sales…etc.).
Follow up on various cases with all the concerned stakeholders such as customers, internal Bank's
departments in order to ensure 100% closing mandates.
Attend various training and learning programs to close the skill gaps and to ensure proper awareness about
DIB products.
Maintain effective relationship with supervisors and peers to ensure teamwork
Competencies/Skills
Minimum Bachelor's degree
Minimum 3 - 4 Years experience in a similar role.
▶️ Senior Officer - Customer Service, Business Liability
🖊️ Dubai Islamic Bank
📍 Dubai