22 Oct
Oil and Gas Job Search
Dubai
Candidate Profile
Knowledge
Strong knowledge of the market and the customers, industry techniques/methods.VAT and customs requirements
Letters of Credits and export documentationA thorough knowledge of the product range (added advantage)SAPSkills
Excellent interpersonal communication
Analysis, Problem solving, and Resolving conflict
Proficiency in IT software (ERP, Excel, Word, Power
Point, and PDF writer)English language proficiency and French language will be an added advantage
Experience
Minimum 5 years (GCC experience) of which 3 years in a similar position.
Education
Bachelors degree in any specialization
Activities
Liaise with Demand & planning for orders status (confirmed and insertion orders).
Ensure timely update of VAT records & documentation related to Affiliate.
Handle order data entry & invoicing and prepare shipping documents within or outside Letters of Credit.
Plan, organize & coordinate export shipments for the assigned destinations/territories for timely loading & shipments.
Coordinate with internal departments e.g., Logistics, Accounts, Purchase, Technical, and Marketing departments for customers' requirements.
Liaise with Supply chain & Demand planning monthly.
Analyse / Evaluate/ Operate Letters of Credit received from customers.
Ensure all the affiliate orders are placed as per forecasts and affiliate contract with TEMME.
Liaise with banks, shipping agents, inspectors, and other 3rd party agents.
Maintain & prepare price lists, quotations/offers, correspondence, records of customers in assigned destinations.
Communicate/ Respond to customers' inquiries/messages received by telephone, email daily.
Support the Credit department to ensure timely collection of payments from customers of assigned destinations.
Maintain customer database and account information.
Housekeeping of the old orders in the system and updating the SAP SO dates (confirmation/ delivery dates) as per the Affiliates KPI and Export Procedure.
Update all the reports linked to the Affiliates Operations and execute the tasks within their timeframe.
Accountabilities
Handle face-to-face enquiries from customers.
Ensure that the company satisfies its customers' needs.
Build a good relationship with customers through effective communication.
Ensure adherence to compliance processes and guidelines specific to the position's roles and responsibilities.
Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.
Strict adherence and compliance towards Group HSE Charter & MAESTRO requirement and affiliate's HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
Demonstrate exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all their activities.
Take active role (whenever required) in wider cross-organizational activities/projects.
Ensure full adherence to the company's compliance program, its policies and procedures including economic sanctions and export control in all professional activities.
Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that comes to my attention.
Context & Environment
High content of matrix processes, between supply chain & the customers.
Harmonious relationship with colleagues from various departments e.g., Logistics Department, Accounting Dept, Credit Control, Demand and planning & Logistics with regard to related job to be done conducive working environment.
Constraints: Numerous custom regulations (in continuous evolution), Political instability in the region.
Favorable Factors: Free zone benefits and port facilities, Quality of the infrastructure and communication tools.
Additional InformationNP Level: 8Apply
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InA long-standing player in the energy sector, an integrated multi-energy company (oil and biofuels, natural gas and green gases, renewables and electricity) and a global industrial company,
Total
Energies is also a responsible employer and a corporate citizen.
Every day, more than 100,000 employees are focused on reinventing energy in over 130 countries.
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▶️ Customer Service Executive - Affiliate Sales
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