22 Oct
oilandgas.org.uk
Dubai
Candidate Profile
Knowledge:
- Strong knowledge of the market and the customers, industry techniques/methods.
- VAT and customs requirements
- Letters of Credits and export documentation
- A thorough knowledge of the product range (added advantage)
- SAP
Skills:
- Excellent interpersonal communication
- Analysis, problem-solving, and resolving conflict
- Proficiency in IT software (ERP, Excel, Word, PowerPoint, and PDF writer)
- English language proficiency; French language will be an added advantage
Experience:
- Minimum 5 years of experience (GCC experience) of which 3 years in a similar position.
Education:
- Bachelor's degree in any specialization
Activities:
- Liaise with Demand & Planning for order status (confirmed and insertion orders).
- Ensure timely update of VAT records & documentation related to Affiliate.
- Handle order data entry & invoicing and prepare shipping documents within or outside Letters of Credit.
- Plan, organize & coordinate export shipments for the assigned destinations/territories for timely loading & shipments.
- Coordinate with internal departments (e.g., Logistics, Accounts, Purchase, Technical, and Marketing) for customers' requirements.
- Liaise with Supply Chain & Demand Planning monthly.
- Analyze/Evaluate/Operate Letters of Credit received from customers.
- Ensure all affiliate orders are placed as per forecasts and affiliate contract with TEMME.
- Liaise with banks, shipping agents, inspectors, and other 3rd party agents.
- Maintain & prepare price lists, quotations/offers, correspondence, and records of customers in assigned destinations.
- Communicate/Respond to customer inquiries/messages received by telephone and email daily.
- Support the Credit department to ensure timely collection of payments from customers of assigned destinations.
- Maintain customer database and account information.
- Housekeeping of old orders in the system and updating the SAP SO dates (confirmation/delivery dates) as per the Affiliates KPI and Export Procedure.
- Update all reports linked to the Affiliates Operations and execute the tasks within their timeframe.
ACCOUNTABILITIES:
- Handle face-to-face inquiries from customers.
- Ensure that the company satisfies its customers' needs.
- Build a good relationship with customers through effective communication.
- Ensure adherence to compliance processes and guidelines specific to the position's roles and responsibilities.
- Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.
- Strict adherence and compliance towards Group HSE Charter & MAESTRO requirement and affiliate's HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
- Demonstrate exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all activities.
- Take an active role (whenever required) in wider cross-organizational activities/projects.
- Ensure full adherence to the company's compliance program, its policies and procedures including economic sanctions and export control in all professional activities.
- Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that come to attention.
Context & Environment:
- High content of matrix processes, between supply chain & the customers.
- Harmonious relationship with colleagues from various departments (e.g., Logistics, Accounting, Credit Control, Demand Planning) regarding related job tasks in a conducive working environment.
- Constraints: Numerous custom regulations (in continuous evolution), political instability in the region.
- Favorable Factors: Free zone benefits and port facilities, quality of the infrastructure and communication tools.
Additional Information:
- NP Level: 8
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A long-standing player in the energy sector,
an integrated multi-energy company (oil and biofuels, natural gas and green gases, renewables and electricity) and a global industrial company, TotalEnergies is also a responsible employer and a corporate citizen. Every day, more than 100,000 employees are focused on reinventing energy in over 130 countries.#J-18808-Ljbffr
▶️ Customer Service Executive - Affiliate Sales
🖊️ oilandgas.org.uk
📍 Dubai