22 Oct
DU UAE
United Arab Emirates
Key Accountabilities :
- Identify demand, opportunities & gaps, forecast risks, and develop effective mitigation plans for compliance and RRMC based on business trends and demand patterns.
- Drive RRMC enhancement for compliance with TDRA mandate, simplify processes and customer experience, and reduce rejection rate. This include raising system enhancement to increase the automation on RRMC processes with a goal of increasing efficiency and reducing cost.
- Drive RRMC enhancement to TDRA reports automation, extraction and defining logics that meets TDRA demand and submission timeline.
- Work with the relevant departments to plan, coordinate, execute and deliver demand and change requests.
- Monitor compliance to the RRMC policy and ensure full compliance is met or is planned for.
- Support, review and approve RRMC training and communication as part of MNMI and RRMC.
- Follow-up with IT, Require Management & Launch Management for troubleshooting demand related issues within agreed SLAs.
- Supporting customer experience with customer journeys and new enhancements from an RRMC and compliance standpoint
- Initiate customer communication related to RRMC and align with customer experience and brand and communications teams.
Qualifications:
- Bachelor of higher Degree in Business / Telecommunications or relevant discipline.
Experience
- Minimum 7 years’ in TELCOM Operations/ Big Data
- Minimum 3 years’ Analyst experience.
- Advanced programing skills (SQL, Python, Power BI, Micro strategy).
- Good understanding of Telecommunication services & Mobile products.
- Good understanding of Telecommunication RRMC policy.
- Good understanding of different du systems (CRM/BSCS)
Skills
- Excellent written and verbal communication skills
- Self-Motivated in working the task at the given time.
- Good understanding of du different enterprise mobile products
- Good understanding of du processes and policies
- Negotiation skills
- Analytical skills
- Time management
- Project management skills
- Solid organizational skills including attention to detail and multitasking skills.
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▶️ Analyst RRMC & MNMI United Arab Emirates Posted on 01/26/2024 Trending
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