22 Oct
Abu Dhabi Islamic Bank PJSC
Dubai
Role: Sales and Service Advisor
Location: Dubai
Role Purpose:
- To source & facilitate home finance applications for the entire onboarding journey of the customer.
- To ensure that individual targets are met month on month.
- To identify business development opportunities to increase sales.
- Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.
- To be able to service customer requests throughout the journey of securing home finance and provide required support for the customers.
- Responsible to close customer complaints and ensure the customer is satisfied with the service provided.
- Ensure TAT is adhered to where possible exceed customer expectations.
- To ensure the daily submissions are complete in both documentation and credit requirements.
- Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements.
- To ensure appropriate KYC & ID&V; has been completed for the customers in line with stipulated guidelines.
- To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.
Key Accountabilities of the role:
- To ensure monthly disbursement targets are met.
- To ensure complete and correct applicants are submitted for a smooth and successful process.
- To ensure new avenues are opened such as to source new business and meet monthly targets.
- Ensure Customer queries are resolved within agreed TAT.
- Positive Customer feedback.
Specialist Skills / Technical Knowledge Required for this role:
- Sales & Customer Service Experience.
- Real Estate Market Knowledge and working experience.
- Home Finance Banking experience preferred.
- Good Problem-solving skills.
- Excellent Communication skills.
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▶️ Sales And Service Advisor(Outsource)
🖊️ Abu Dhabi Islamic Bank PJSC
📍 Dubai