22 Oct
Talent Bridge Dubai
Dubai
Front of House Manager Fitness Club Manager Jobs in Dubai
Location : Dubai, United Arab Emirates
Job Description :
Our client, a high-end fitness club in Dubai offering premium group fitness sessions and activities, is seeking an experienced and dynamic Front of House Manager.
The successful candidate will have a strong background in the fitness industry or experience in managing front desk operations within 4-5 star hotels.
As the first point of contact for clients, the Front of House Manager will ensure the smooth operation of the reception area, provide exceptional customer service, and maintain a welcoming and luxurious environment for all members.
Key Responsibilities :
- Oversee all front desk operations,
ensuring a seamless and premium experience for members and guests.
- Manage a team of receptionists, ensuring that all staff provide excellent customer service and uphold the fitness club’s standards.
- Handle member inquiries, bookings, and payments for group fitness sessions and other club services.
- Ensure the reception area is clean, well-organized, and equipped with the necessary supplies.
- Coordinate with fitness trainers and other club departments to ensure schedules, bookings, and classes run smoothly.
- Maintain up-to-date knowledge of the club's fitness offerings, promotions, and events, and communicate this information to members.
- Manage any customer complaints or issues in a professional and efficient manner.
- Monitor front desk staff performance and provide training as needed to maintain high service standards.
- Ensure adherence to health and safety guidelines within the reception area.
- Assist with marketing initiatives, events, and promotions to increase member engagement.
- Act as a key point of contact for VIP members, ensuring their needs are met and expectations exceeded.
Qualifications :
- Bachelor’s degree in Hospitality, Business Management, or a related field.
- A minimum of 3-5 years of experience in a similar role, preferably within a premium fitness facility or a 4-5 star hotel.
- Strong background in the fitness industry or luxury hospitality.
- Excellent customer service, communication, and leadership skills.
- Ability to manage a team and foster a welcoming, professional environment.
- Proficiency in booking systems and point-of-sale software.
- Fluent in English; knowledge of additional languages is an advantage.
- A passion for fitness and a healthy lifestyle is highly preferred.
Benefits & Compensation :
- Competitive salary and benefits package.
- Tax-free salary in Dubai, UAE.
- Opportunities for professional growth and development.
- A dynamic and luxurious work environment within a leading fitness club in Dubai.
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