RB-Home Finance - Customer Service - Customer service officer (Outsource)

RB-Home Finance - Customer Service - Customer service officer (Outsource)

Job Description

Role : Customer Service Officer

Location : Dubai

Role Purpose :

Deliver Excellent customer service in accordance with agreed standards

Key Accountabilities Of The Role

- Responsible to close customer complaints and ensure that customer is satisfied with the service provided
- Ensure TAT is adhered to and where possible exceed customer expectations
- Ensure customer is constantly informed on status of his / her query.
- Co-ordinate and liaise with other departments in a professional manner
- Deliver right levels of service skills support & coach other colleagues
- Participate in regular review and development meeting with key stakeholders
- Ensure compliance with bank policies







Specialist Skills / Technical Knowledge Required for this role :

- Customer service skills in order to resolve customer complaints
- Display flexibility in dealing with clients and other team members
- Good problem solving skills
- Excellent communication skills
- Excellent Decision making skills

▶️ RB-Home Finance - Customer Service - Customer service officer (Outsource)
🖊️ Asterix Communications
📍 Abu Dhabi