Front Office Receptionist

Front Office Receptionist

**Responsibilities**
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests






- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Experience In Opera software is a must

**Requirements and skills**
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software, like Opera is must.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus

We shall provide Accommodation and duty meals. Experience in Opera software is a must.

Pay: Up to AED1,500.00 per month

Application Question(s):

- Are you fluent in Opera PMS?

**Experience**:

- Opera PMS: 1 year (required)

**Language**:

- What languages do you speak? (preferred)

▶️ Front Office Receptionist
🖊️ Ramada Hotel Abu Dhabi Corniche
📍 Abu Dhabi