22 Oct
Marriott International
Dubai
**Job Number** 22203085
**Job Category** Sales & Marketing
**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY** JOB SUMMARY**
As the local, on property sales contact for Leisure / Destination Management (DMC) customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in this segment (group, catering, transient). S/he actively upsells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals.
Ensures business is turned-over properly and in timely fashion for proper service delivery. Ensures compliance with Marriott International / JW Marriott Operating Standards to maintain brand integrity
**SCOPE / BUSINESS CONTEXT**
A Full Time position based JW Marriott Marquis Dubai /** **Al Maha, A Luxury Collection Desert Resort and Spa / Le Meridien Al Aqah Beach Resort
- Number of Direct Reports - 0
- Titles of Direct Reports - Not applicable
**CANDIDATE PROFILE**
**Experience**:
- Must have (1+) years of progressive sales experience.
- Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred.
- Experience in US and European Markets Preferable
**Skills and Knowledge**
- Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
- Possesses software knowledge (Microsoft Office, etc); Possesses systems knowledge (OPERA Sales & Catering).
- Must be able to “Knock on doors” to get the business; Knows how to conduct research on the Internet.
- Weekly prospecting and soliciting goals ; Uncovering new customers (Local and social)
- Effective sales skills to up-sell products and services
- Ability to manage guest room and meeting space inventories
- Broad understanding of facility management (sanitation, maintenance, operations)
- Effective sales skills to up-sell products and services
- Strong customer development and relationship management skills
- Knowledge of overall Hotel’s operations as they affect department
- Knowledge of Event Technology products and services
- Knowledge of contract management and legalities
- Strong communication skills (verbal, listening, writing)
- Strong problem-solving skills
- Strong customer and associate relation skills
- Strong presentation and platform skills
- Strong organization skills
- Strong “Closing skills”
- Strong “persuasion” skills
- Effective decision making skills
**Education or Certification**
- High School/College degree preferred
**CORE WORK ACTIVITIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
**BUSINESS RESULTS**
**Sales & Revenue Management**
1) Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Director of Sales & Marketing.
Identifies revenue opportunities for the Hotel’s based on the client profile.
2) Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process.
3) Exceeds company minimum standards with the SFA sales process and acts as a mentor for others within this area.
4) Understands the overall market in which they sell - competitors’ strengths and weaknesses, economic trends, supply and demand, etc.
5) Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc. Conducts customer site inspections
6) Excels at proactive selling. Targets key accounts, markets,
or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and Hotel’s revenue goals. Focuses on accounts with larger potential sales revenue.
7) Responds to incoming inquiries within their market segment.
8) Proactively targets not only the local Destination Management Company but also works closely with the end Tour Operator client in the source markets.
9) Closes the best opportunities for the Hotel’s based on market conditions and Hotel’s needs.
10) Creates sales contracts as required.
11) Comprehends budgets as needed to assist in the financial management of department.
Understands the impact of department's role in the overall Hotel’s financial goals and objectives and manages to achieve or exceed budgeted goals
**Guest Satisfaction**
1) Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
2) Coordinates and communicates verbally and in writing with customer (internal and e
▶️ Multi-property Sales Manager - Leisure
🖊️ Marriott International
📍 Dubai