Head Waiter/waitress

Head Waiter/waitress

**Head Waiter/Waitress (Arabic speaker)**

**Job Purpose**
To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our customers. To supervise, train and motivate team members, with the key aim of retaining and attracting new customers

**Key Result Areas** |
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort & provide the team with a vision of the project objectives.
- Motivate and inspire team members &Lead; by setting a good example (role model) - behavior consistent with words.
- Coach and help develop team members; help resolve dysfunctional behavior, facilitate problem-solving and collaboration.






- Maintain healthy group dynamics, and intervene when necessary to aid the group in resolving issues.
- Assure that the team members have the necessary education and training to effectively participate in the team
- Encourage creativity, risk-taking, and constant improvement, Recognize and celebrate team member
- Coordinate with internal and external partners (Staff & Guests) as necessary.
- Familiarize the team with the customer needs, specifications, design targets, the development process, design standards, techniques, and tools to support task performance.
- Assure that the team addresses all relevant issues within the specifications and various standards.
- Provide necessary business information
- Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.
- Work with floor managers to obtain the necessary resources to support the team's requirements.
- Obtain and coordinate space, equipment, and communication lines for team members.






- Coordinate with the floor manager to establish meeting times, places, and agendas.
- Provide status reporting of team activities against the program plan or schedule.
- Keep the floor manager and outlet manager of task accomplishment.
- Communicate with the floor Manager and outlet manager about all issues which cannot be resolved by the team.
- Provide guidance to the team based on management direction |