22 Oct
Marriott International
Dubai
**Job Number** 22168215
**Job Category** Administrative
**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**JOB SUMMARY**
Supports the General Manager and Hotel Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both, associates and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.
**JOB FAMILY CORE WORK ACTIVITIES**
- Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
- Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Communicating, Monitoring, and Ensuring Safety Standards - Communicating the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.
- Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
- Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Maintaining Productivity Levels - Ensuring and maintaining the productivity level of associates.
- Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
- Managing Daily Operations of the Area or Department - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Supervising Associates - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates' absence.
- Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Attending Meetings to Improve Quality and Service - Attending meetings and communicating with executive, peers, and subordinates as an effort to improve quality of service.
- Attending Strategy and Management Meetings - Attending meetings to plan, organize, prioritize, coordinate and manage activities and solutions
- Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Collaborating with Resources to Manage Projects, Achieve Goals, and Solve Problems - Working with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
**JOB SPECIFIC TASKS**
- Acts as a receptionist for General Manager and Hotel manager and when necessary, Director of Rooms and other department members, providing assistance to callers as required. Provides administrative support to General Manager and Hotel Manager.
- Confidentiality and privacy must be maintained.
- Flexibility with working times and hours
- Preparing letters and Responding to guest issues on a timely manner.
- Meeting and greeting guests on behalf of the General Manager and Hotel Manager
- Produce and distributes correspondence as required.
- Composes, produces and signs correspondence on routine matters.
- Answers department phones.
- Makes new files, filing various tasks and maintains existing files.
- Prepare and Assist General Manager and Hotel Manager in preparation of various reports and presentations. Trip Advisor, Guest Voice, ESS, BSA related etc (details provided).
- Must be able to handles guest correspondence and monitoring guest alerts.
- Ensure that all guest alerts must be closed within 48 hours.
- Work with front office leaders and provide details of guest alerts and action plans to the General Manager and Hotel Manager.
- Attend meetings as required and distribute meeting minutes within 24 hours to all concerned. Review with the Hotel manager first.
- Keeps inventory of and orders all office supplies, printed collateral and handle VIP amenity requests.
- Processes upgrades, room bookings and amenities for VIPs.
- Processes all gift certificates and processes reservations in relation to those issued.
- Prepare various presentations as requested and or required on a timely manner
- Follow up on key deadlines with tasks and assignments from HODs and or excom members.
- Execute any reasonable requests that are related to the hotel operations
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the administrative assistance, clerical services, or related professional area.
OR
- 2-year degree from an accredited universi
▶️ Executive Assistant to General Manager and Hotel
🖊️ Marriott International
📍 Dubai