Receptionist Russian Speaking

Receptionist Russian Speaking

Welcome guests to the hotel in a warm and friendly manner, using the Russian language as needed to communicate effectively.
- Assist guests with check-in and check-out procedures, ensuring accuracy in reservation details, room assignments, and billing information.
- Manage hotel reservations and room assignments, updating availability and rates in the property management system (PMS) as needed.
- Process guest payments, including cash transactions, credit card payments, and room charges, adhering to established cash handling procedures and financial policies.
- Address guest complaints, concerns, and special requests promptly and professionally, escalating issues to the Front Office Manager or relevant department heads as necessary.






- Coordinate with housekeeping, maintenance, and other hotel departments to fulfill guest requests, resolve room maintenance issues, and ensure guest satisfaction.
- Maintain cleanliness and organization at the front desk area, including the lobby, reception desk, and guest waiting areas.
- Assist with administrative tasks, including filing, data entry, and preparing reports related to guest arrivals, departures, and occupancy rates.
- Stay informed about hotel promotions, packages, and loyalty programs, promoting upselling opportunities and encouraging guest participation.
- Handle emergency situations and security incidents according to hotel protocols, including contacting appropriate authorities and following crisis management procedures.
- Uphold the hotel's standards of professionalism, confidentiality, and guest confidentiality at all times,





maintaining a positive and professional demeanor in all interactions.

**Salary**: From AED2,000.00 per month

**Experience**:

- receptionist: 1 year (preferred)

**Language**:

- Arabic (preferred)

▶️ Receptionist Russian Speaking
🖊️ Riviera Hotel Dubai
📍 Dubai