Assistant Events Service Manager - Events - Food &

Assistant Events Service Manager - Events - Food &

Do you see yourself as an Assistant Events Service Manager for InterContinental Hotel® Dubai Festival City?

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities,





we'd like to welcome you to the world's most international luxury hotel brand.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

A little taste of your day-to-day






- Ensuring function rooms are set up in accordance with customer specifications by supervising setup staff and inspecting rooms prior to events, cleanliness of FOH and BOH.
- Handle all functions in Event Centre on daily basis, ensuring effective planning of the next days’ events equipment and staffing, including uniforms, meals, and overall logistics.
- Looking at the BEO's for challenges and preparing questions and concerns to be asked in BEO meetings to clarify all doubts.
- Delegating tasks with clear instructions and setting expectations and deadlines, providing and leading on job skills training, ensuring those are taking place at all times and for all the levels.
- Developing superior customer service strategies:





communicating regularly with guests and ensures high customer satisfaction and service standards.
- Coordinating with other departments on day to day requirements, such as stewarding, kitchen, purchasing, housekeeping, engineering, AV etc.
- Developing team members and casual staff in all different levels and areas.
- Assisting conducting banquet briefings to deliver full knowledge of the overall events, particular allocation, guest expectations, particularly in relation to room layout, decorating stage set up etc. to events personnel, allocation of events personnel, receiving and allocating supporting staff.
- Ensuring a maximization of financial profit and 100 % guest satisfaction; controlling and monitoring casual staff costs, Premium pay and colleagues’ overtime,





departmental costs on an on-going basis to ensure performance against budget, valets orders and breakage.
- Assisting in continued development and refinement of employees and service manuals and operations protocols (SOP manual).
- Monitoring overall service for the events and ensuring the grooming and general appearance of personnel conforms to the hotel standard, effectively communicating and enforcing company rules and regulations.
- Organizing efficient staff roster, reviewing and evaluating employee performance on regular intervals, maintaining detailed records on personnel issues and participating in termination proceedings (if required).
- Maintaining knowledge of policies and procedures and follow Health and Safety practices at all times.






- Maintaining back of the house, front of the house and side work duties for overall productivity of banquet events, ensuring efficiency in all areas through the Events Operation.
- Debriefing and staff assignment after event.
- Nominating colleagues for Winning ways, thanking them for job well done, giving constructive feedback when they are wrong & explaining them the right way. Coaching colleagues for their development. Ensuring continued training sessions for all areas
- Utilizing leadership skills and motivation, challenging colleagues to maximize employees’ productivity and satisfaction, supervising operations team and maintains high (satisfactory) performance standards among all employees.






- Promoting positive guest and colleagues relations at all times.
- General administration.

What we need from you
- Communication skills - guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
- Leadership skills, high level

▶️ Assistant Events Service Manager - Events - Food &
🖊️ InterContinental
📍 United Arab Emirates