Customer Relationship Officer (Emirati Only)

Customer Relationship Officer (Emirati Only)

Job details

Here’s how the job details align with your profile.

Job type

- Full-time

Location

Dubai

Full job description

To comply with country regulations, we are looking for UAE talent to fill this role.

Job Responsibility:

- Ensure closure of all service requests for the tagged customers within the defined TAT
- Provide end to end customer service to Priority Banking customers as per bank TAT’s
- Coordination with relevant departments for processing within TAT’s Handle Product & Service Related Queries
- Handle all requests as per new branch model rolled out.
- Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
- Inform customers of delays, if any,





for their requests raised with the bank.
- Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
- Follow-up with customer post complaint resolution ensuring customer experience
- Ensure closure of complaints within defined TAT for the assigned customers
- Coordination with relevant departments for processing within TAT’s
- Inform customers of delays, if any, for their complaints raised with the bank.
- Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
- Adherence to applicable policies & procedures to safeguard bank’s interests
- Report discrepancies to management

.Job Skills & Qualifications:

- High School /Diploma Graduate
- Relevant experience in related/similar job (over 2-10 years)






- Experience in UAE in banking industry

What we offer you:

- Competitive salary package
- Strong emphasis on work-life balance and wellbeing across the bank
- World-class Learning & Development platform and career development
- Generous annual leave entitlement and Private Healthcare
- Preferential banking facilities for employees

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