Front of House Manager | Fitness Club Manager | Jobs in Dubai

Front of House Manager | Fitness Club Manager | Jobs in Dubai

Front of House Manager | Fitness Club Manager | Jobs in Dubai

Location: Dubai, United Arab Emirates

Job Description:

Our client, a high-end fitness club in Dubai offering premium group fitness sessions and activities, is seeking an experienced and dynamic Front of House Manager . The successful candidate will have a strong background in the fitness industry or experience in managing front desk operations within 4-5 star hotels. As the first point of contact for clients, the Front of House Manager will ensure the smooth operation of the reception area, provide exceptional customer service, and maintain a welcoming and luxurious environment for all members.

Key Responsibilities:

1. Oversee all front desk operations,





ensuring a seamless and premium experience for members and guests.
2. Manage a team of receptionists, ensuring that all staff provide excellent customer service and uphold the fitness club's standards.
3. Handle member inquiries, bookings, and payments for group fitness sessions and other club services.
4. Ensure the reception area is clean, well-organized, and equipped with the necessary supplies.
5. Coordinate with fitness trainers and other club departments to ensure schedules, bookings, and classes run smoothly.
6. Maintain up-to-date knowledge of the club's fitness offerings, promotions, and events, and communicate this information to members.
7. Manage any customer complaints or issues in a professional and efficient manner.
8. Monitor front desk staff performance and provide training as needed to maintain high service standards.
9. Ensure adherence to health and safety guidelines within the reception area.
10. Assist with marketing initiatives, events,





and promotions to increase member engagement.
11. Act as a key point of contact for VIP members, ensuring their needs are met and expectations exceeded.

Qualifications:

1. Bachelor's degree in Hospitality, Business Management, or a related field.
2. A minimum of 3-5 years of experience in a similar role, preferably within a premium fitness facility or a 4-5 star hotel.
3. Strong background in the fitness industry or luxury hospitality.
4. Excellent customer service, communication, and leadership skills.
5. Ability to manage a team and foster a welcoming, professional environment.
6. Proficiency in booking systems and point-of-sale software.
7. Fluent in English; knowledge of additional languages is an advantage.
8. A passion for fitness and a healthy lifestyle is highly preferred.







Benefits & Compensation:

1. Competitive salary and benefits package.
2. Tax-free salary in Dubai, UAE.
3. Opportunities for professional growth and development.
4. A dynamic and luxurious work environment within a leading fitness club in Dubai.

To Apply:

Please fill in all the fields and submit your CV to this job post.

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