21 Oct
Malabar Institute of Medical Sciences
Sharjah
DO — Key Responsibilities
1. Welcome & greet patients & ask query of the patient as per set checklist
2. Help in Registration form & Insurance form fill up
3. Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, General Patients
4. Assist patients to complete all necessary forms and documentation including medical insurance
5. Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)
6. Send patient to concerned counter. Assist patient if required in reaching to the counter
7. Handover Patient Registration Cards to the patients
8. Act as first level of Problem Solving and grievance handling of patients
9.
Maintain cordial patient relations
10. Ensure patients are informed if a doctor is running late or called out
11. Ensure reception area is well maintained, neat and clean
12. Ensure all standard protocols set by organization are maintained
13. Check with Insurance Coordinator for cases requiring approvals
14. Coordinate with Symphony for insurance related matters
15. Check with Insurance Coordinator the status of the Insurance card produced by the patient
16. Check with the Insurance coordinator about the packages covered
17. Receive Patient File
18. Enter details in the system
19. Get insurance card
20. Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service
21. Collect money from patients
22. Make Backdate billing for pending approvals
23. Call & follow-up with patients regarding NP amounts
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▶️ Associate.Customer Care.Aster Muwaileh Medical Centre
🖊️ Malabar Institute of Medical Sciences
📍 Sharjah