19 Oct
Doctors Clinic Diagnostic Centre
Dubai Healthcare City
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We are hiring team leader for our medical diagnostic center call center. We are looking for candidates with previous call center experience in medical setting and who are calm under pressure, focused and attentive to details. xc2xb7 Oversee the daily operations of the call center and ensure smooth functioning.
- Ensure every email, phone call, social media message is replied to, addressed and resolved quickly
- Coordinate between marketing team, nursing staff, reception, management and call center team
- Lead, mentor, and motivate the calling team to achieve their targets.
- Make sure call center team is converting all marketing teams leads to bookings
- Develop and implement innovative strategies to improve team performance and productivity.
- Monitor call center performance metrics and provide constructive feedback.
- Handle escalated customer issues and ensure satisfactory resolutions.
- Train and onboard new team members, and provide ongoing training for existing staff.
- Ensure compliance with company policies, procedures, and industry regulations.
- Prepare and present performance reports to senior management.
- Collaborate with other departments to align call center operations with the medical center goals.
- Foster a positive and professional work environment.
Requirements:
- Ability to excel under pressure.
- Minimum of 3 years of experience in a call center environment.
- Certification in call center management will be highly considered.
- Previous experience as team lead in call center team leadership.
- Proven ability to lead and manage a team effectively.
- Strong knowledge of call center operations and best practices.
- Excellent communication and interpersonal skills.
- Creative thinker with the ability to introduce and implement new ideas.
- Proficiency in call center software and Microsoft Office Suite.
- Strong analytical and problem-solving skills.
- Ability to work flexible hours when necessary.
Job Type: Full-time Job Type: Full-time Pay: AED3,000.00 - AED4,000.00 per month Experience:
- call center: 1 year (Preferred)
- tele marketing: 1 year (Preferred)
- call center leadership: 1 year (Preferred)