Customer Service Executive Affiliate Sales Totalenergies

Customer Service Executive Affiliate Sales Totalenergies

17 Oct
|
Precision Hire Solution
|
Dubai

17 Oct

Precision Hire Solution

Dubai

PaysEmirats Arabes UnisLieuDubaiLieu de travailDUBAI-U BORA TWRS(ARE)Socixc3xa9txc3xa9 employeurTOTALENERGIES MARKETING UAE L.L.CDomaineCommerceType de contratCDIExpxc3xa9rienceMinimum 6 ansProfil du candidatKnowledge:

- Strong knowledge of the market and the customers, industry techniques/methods.
- VAT and customs reequipments
- Letters of Credits and export documentations
- A thorough knowledge of the product range (added advantage)
- SAP

Skills:

- Excellent interpersonal communication
- Analysis, Problem solving and Resolving conflict
- Proficiency in IT software (ERP, Excel, Word, Power point and PDF writer)
- English language proficiency and French language will be an added advantage

Experience:







- Minimum 5 years (GCC experience) of which 3 years in a similar position.

Education:

- Bachelors degree in any specialization

Activitxc3xa9s

- Liaise with Demand & planning for orders status. (confirmed and insertion orders)
- To ensure timely update of VAT records & documentation related to Affiliate
- Handle order data entry & invoicing and Prepare shipping documents within or outside Letters of Credit
- Plan, organize & coordinate export shipments for the assigned destinations/territories for timely loading & shipments
- Coordinate with internal departments e.g., Logistics, Accounts, Purchase, Technical and Marketing departments for customersxe2x80x99 requirements
- Liaise with Supply chain & Demand planning monthly
- Analyse / Evaluate/ Operate Letters of Credit received from customers
- Ensure all the affiliate orders are placed as per forecasts and affiliate contract with TEMME
- Liaise with banks, shipping agents, inspectors, and other 3rd party agents
- Maintain & prepare pricelists, quotations/offers,





correspondence, records of customers in assigned destinations
- Communicate/ Respond to customerxe2x80x99 inquiries/messages received by telephone, email daily
- Support the Credit department to ensure timely collection of payments from customers of assigned destinations
- Maintains customer data base and account information.
- Housekeeping of the old orders in the system. And updating the SAP SO dates (confirmation/ delivery dates) As per the Affiliates KPI and Export Procedure
- Update all the reports linked to the Affiliates Operations and Execute the Tasks within their Frame time.

ACCOUNTABILITIES

- Handle face-to-face enquiries from customers.
- Ensure that the company satisfies its customers' needs.






- Building a good relationship with customers thru effective communication.
- Ensure adherence to compliance processes and guidelines specific to the position's roles and responsibilities.
- Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.
- Strict adherence and compliance towards Group HSE Charter & MAESTRO requirement and affiliatexe2x80x99s HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.
- Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all their activities
- Take active role (whenever required) in wider cross-organizational activities/projects.
- Ensure full adherence to the companyxe2x80x99s compliance program,





its policies and procedures including economic sanctions and export control in all professional activities.
- Promptly notify the compliance officer/economic sanctions referent of any instances of noncompliance or violations of economic sanctions or export control that comes to my attention.

Contexte et environnement

- High content of matrix processes, between supply chain & the customers.
- Harmonious relationship with Colleagues from various department ie: Logistics Department, Accounting Dept, Credit Control, Demand and planning & Logistics with regard to related job to be done Conducive working environment.
- Constraints : Numerous custom regulations (in continuous evolution), Political instability in the region
- Favourable Factors : Free zone benefits and port facilities,





Quality of the infrastructure and communication tools

Informations supplxc3xa9mentairesNP Level : 8A long-standing player in the energy sector, an integrated multi-energy company (oil and biofuels, natural gas and green gases, renewables and electricity) and a global industrial company, TotalEnergies is also a responsible employer and a corporate citizen. Every day, more than 100,000 employees are focused on reinventing energy in over 130 countries.This job has been sourced from an external job board.
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▶️ Customer Service Executive Affiliate Sales Totalenergies
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Customer Service Executive Affiliate Sales Totalenergies

Customer Service Executive Affiliate Sales Totalenergies

PaysEmirats Arabes UnisLieuDubaiLieu de travailDUBAI-U BORA TWRS(ARE)Soci\xc3\xa9t\xc3\xa9 employeurTOTALENERGIES MARKETING UAE L.L.CDomaineCommerceType de contratCDIExp\xc3\xa9rienceMinimum 6 ansProfil du candidatKnowledge: - Strong knowledge of th [...]
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