20 Oct
Amazon
Dubai
Operations Supervisor | UAE National only, MENA Operations TA
Job ID: 2744819 | Q-Express Documents Transport
To help us maintain our high standards of service, we are seeking an experienced and accomplished Logistics Supervisor, to drive both innovation and execution in our busy Transportation network.
Your responsibilities:
1. Support the overall, daily management of operational duties, deputizing for the Operations Manager as required.
2. Prioritize and continually improve safety at the delivery station and on the road.
3. Supervise logistics assistants, coordinators, and delivery associates to ensure every shipment is delivered meeting and exceeding operational KPIs.
4. Monitor coordinator and associate performance,
coaching them when needed.
5. Partner with supporting departments to improve logistics processes and operations.
6. Communicate with delivery service providers to set expectations and raise quality standards.
7. Interview candidates for associate roles.
8. Brief and monitor the workload of all drivers and associates, ensuring all administrative tasks are accurately completed.
9. Measure and monitor overall workflows and daily metrics to assist the Operations Manager with tracking, trending, and reporting on site performance.
10. Help with training and mentoring new associates, ensuring they have the knowledge needed to succeed.
11. Follow-up on and resolve any process-related issues as required.
12. Be flexible to work in different shifts and do overtime when needed.
13. Resource the function from a personal standpoint, including training needs, absence and performance management, coaching, and monitoring department productivity.
BASIC QUALIFICATIONS
UAE National with a family book is mandatory. Freshers interested in working within the site-based logistics field are welcome.
PREFERRED QUALIFICATIONS
Bachelor's degree in Business Administration or related field.
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