20 Oct
Asterix Communications
Al Sharjah
Al-Bahar Background
Mohamed Abdulrahman Al-Bahar founded in 1937, is a leading business house in the Arabian Gulf with a vision to become the number one provider of customer value in construction equipment, energy and transportation, and materials handling industry.
Al-Bahar are dealers of Cat® machinery, heavy equipment and power systems for a wide variety of applications, including earthmoving, building and construction, mining, road making construction, demolition, waste and scrap handling, electric power generation, marine propulsion etc.
More than 2,000 committed employees, Al-Bahar offers a highly engaging and supportive work environment in a culture that values, recognizes and rewards quality performance.
Our Human Resources Critical Success Factors are :
Continue to build and strengthen intellectual capital by hiring and retaining quality people, rewarding performance, and providing them with growth opportunities.
Job Overview :
Responsible for responding to customers' inquiries, manage complaints, and provide general information. You will be a member of the primary contact team for customers, you will maintain and project a professional company image through voice and online interactions and ensure the highest level of quality and customer satisfaction.
Job Responsibilities :
- Answer calls professionally and provide information about products and services.
- Obtain customers' information by answering telephone calls; interviewing clients through surveys and verifying the information.
- Provide and collect details from customers regarding their requirements and collect information and details about customer complaints and feedback.
- Keep records of customer interactions and transactions, details of inquiries, complaints, comments,
and actions taken.
- Update the information provided by customers in Salesforce (CRM) and assign it to relevant department.
- Conduct aftersales survey with customers periodically to enhance customer experience.
- Enter customer information into the Salesforce (CRM) for business acquisitions, retention and management.
- Ensure to achieve quality assurance target on a weekly & monthly basis.
- Perform any other related tasks as maybe required.
Educational and Experience :
- Bachelor's degree in any field.
- Minimum 2 years of relevant experience.
Skills, Knowledge & Ability :
- Strong communication skills, both written and verbal.
- Great active listening skills.
- Familiarity with CRM.
- Ability to multi-task, set priorities and manage time effectively.
▶️ Call Center Agent
🖊️ Asterix Communications
📍 Al Sharjah