Customer Care Officer - Medical Center

Customer Care Officer - Medical Center

To provide a range of reception and associated administrative services pertaining to patients. Customer care executives will answer and direct incoming calls to appropriate individuals/departments. Perform specified routine procedures such as greeting ,registration and billing, referring patients, answering routine/administrative enquiries, and general office support activities as appropriate
- Treating the patients with respect, kindness, and empathy. Following proper individual and telephone etiquette while interacting with patients
- To check the appointment schedule for the day and reconfirm them and prepare the required documents and accommodate patients smoothly.






- Provides information about the medical insurance coverage to patients and checks the same through online eligibility diligently before sending the patient to the doctor. Provides the related documents like claim form and eligibility to the doctor’s clinic when required
- Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
- Supports Continues Quality Improvement and participates and contributes to all the quality assurance activities of the service.
- Participates and contributes to scheduled in-service training programs.
- Exercises effective interpersonal skills in dealing with department staff, colleagues, and Management.
- Demonstrates the ability to listen to others in promoting effective communication.
- Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
- Carries out other duties when requested by the Head of department

**Salary**:





Up to AED1,900.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

▶️ Customer Care Officer - Medical Center
🖊️ Rayhan Gulf Medical center
📍 Dubai