20 Oct
D Luxe Car Care
Dubai
To plan, initiate and conduct sales process with the customers visiting the showroom or while on sales call and contribute in achieving the sales targets.
Walk-in customers:
- Greet and assist customers entering the showroom floor to present a professional environment that supports automotive sales.
- Attend to customers visiting the showroom, initiate service process with them paying attention to their needs, and offer qualified advice on the specifications of the product.
- Answer questions about services provided by D Luxe and the viability of the service on their vehicles, service check-ups required and warranties covering their services.
- Employ strong communication and interpersonal skills to build rapport when assisting potential customers with their service selection.
- Provide the customer with details about other non-requested services that would add value to their vehicles (Upsale)
- Ensure pre-delivery inspections (ensure that it is QC certified), place the D Luxe perfume & D Luxe on all cars leaving D Luxe
- Request the customer to leave a Google Maps review
- Ensure that payment has been received by the cashier before releasing the vehicle
Reporting requirements:
- Monitor the progress of the jobs in D Luxe and provide timely updates to Operations Manager and potentially, the customer
- Report daily on sales data, comparing actual with targeted/ budgeted performance
- Ensure that the customer is aware of all available extras, accessories and warranties.
- Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover.
- Provide customers with qualified advice on vehicle finance and insurance facilities.
- Participate in seasonal sales campaign and promotions to maximize sales penetration
- Maintain an up-to-date customer database to drive current and future automotive sales
- Present used and new cars through test drives, demonstrations, and dealership walk-throughs
- Carry out sales in accordance to pre agreed monthly targets and budgets.
- Prepare/ maintain call reports/log highlighting salient features and advise the Manager of the same.
- Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/ convenience.
Introduce and follow up suitable sales prospects.
- Maintain customer database and contribute towards the development of prospects list. Keep abreast of competition in this segment of cars.
▶️ Mechanical Service Advisor- Arabic Speaker
🖊️ D Luxe Car Care
📍 Dubai