19 Oct
Hilton Hotels
Dubai
Job Summary: A Front Desk Agent at Waldorf Astoria Hotels and Resorts provides exceptional reception services for guests, ensuring a seamless experience from check-in to check-out and conducting necessary audits. Responsibilities:
- Greet and welcome guests with a warm and professional demeanor upon arrival.
- Handle check-in and check-out procedures efficiently, ensuring a smooth reception experience for all guests.
- Address guest inquiries, concerns, and requests in a timely and effective manner to achieve positive outcomes.
- Maintain clear communication with the Front Office Manager and Reception Supervisors regarding guest feedback and departmental needs.
- Demonstrate high levels of customer service and hospitality at all times.
- Assist with training and development efforts for new team members and participate in ongoing training programs.
- Maintain comprehensive knowledge of hotel room categories, rates, packages, promotions, and amenities.
- Utilize up-selling techniques to maximize room occupancy and promote hotel services and facilities.
- Process transactions accurately, adhering to hotel policies regarding foreign currencies, credit cards, and cash handling.
- Ensure compliance with hotel security and fire regulations, as well as health and safety standards.
- Operate front-of-house equipment and property management systems according to established protocols.
- Collaborate with other departments to ensure a cohesive guest experience and support operational needs.
- Conduct audits and prepare reports as required, ensuring accuracy in guest accounts and transactions.
- Handle guest complaints and resolve issues effectively, ensuring guest satisfaction.
- Participate in special projects or initiatives as directed by management.
Requirements:
- Previous experience in a front desk or customer service role, preferably within the hospitality industry.
- Strong communication and interpersonal skills to effectively interact with guests and team members.
- Proficiency in computer systems and software, particularly property management systems.
- Ability to multitask and work efficiently in a fast-paced environment.
- Detail-oriented with strong organizational skills to manage guest requests and administrative tasks.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A commitment to delivering a high level of customer service and maintaining professional standards.
Level of Education:
- High school diploma or equivalent is required; additional education in hospitality management is a plus.
Work Hours:
- Full-time, with flexibility to work varying shifts, including evenings, weekends, and holidays.
Experience in Months:
- Minimum of 6 months of relevant experience in hospitality or customer service roles.
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▶️ Front Desk Agent - Dubai
🖊️ Hilton Hotels
📍 Dubai