19 Oct
University of Birmingham
Dubai
**Position Details**
Dubai Operations
University of Birmingham, Dubai campus
**Salary**: Competitive
Grade 5
No. of positions: 1
Full time
Location: Dubai, UAE
Closing date: 15th September 2024
**University of Birmingham Dubai**
Having established ourselves in Dubai International Academic City in 2018 we have now moved to our new state-of-the-art campus which opened in Sept 2021. These posts represent an excellent opportunity to join an ambitious World Top 100 University as we continue to grow our long-term strategic mission in Dubai, the UAE and the wider region. Our campus reflects the very best of Birmingham through our presence in Dubai.
**Background**
This post represents an excellent opportunity to join an ambitious Top 100 world leading University as we continue to grow our long-term strategic mission in Dubai, the UAE and the wider region. Our campus reflects the very best of the University of Birmingham through our presence in Dubai.
**Professional Services Ethos**
Our ethos as a Professional Services team has been developed in line with the principles of being a Birmingham Professional. Here in Dubai this means that all Professional Services colleagues seek to collaborate effectively to ensure the needs of the whole campus community and our stakeholders are met. It also means that we work constructively together to provide a flexible range of service and support that adapt to the changing needs of the campus as we grow. There are specific focal points in the academic cycle when all Professional Services team members will be expected to contribute regardless of their primary role, for example Welcome Week or Graduation.
In addition,
the duties listed below are illustrative of the general nature and level of responsibility of this post which is likely to change over time in response to the needs of the campus and as you develop your experience and skills. You will have the opportunity to develop and may also need to specialise your duties further, over time, in agreement with your manager.
In order to contribute to the success of the team and the University’s vision for the Dubai Campus the Professional Services team will be seeking to continue to recruit and develop colleagues who display:
- a high level of intellectual aptitude;
- strong agility and a portfolio of skills that can adapt to meet changing circumstances;
- an innovative and creative mindset; and
- both an enterprising and entrepreneurial nature to support our growth and pursuit of excellence.
**Role Summary**
The Executive and Corporate Office represent the Senior leadership of the University of Birmingham Dubai and support the delivery of central corporate services as well as administering an outstanding student-centred customer service.
All members of the office work to execute the mission set out by the University’s Executive Board and Council and are required to work closely with colleagues from the Edgbaston campus to ensure that governance, policy and processes are effective and meet the needs of the wider university.
This is a dynamic and demanding role and will involve considerable flexibility and the ability to prioritise and deliver tasks with a high level of accuracy and precision to support Senior Leadership and our wider campus community.
Reporting to the Executive Office Manager, the Administrative Assistant will provide tailored administrative and operational support which will include providing an exceptional customer service, front desk operations, event coordination, procuring goods, and providing executive assistance.
The Administrative Assistant will also act as the first point of contact for day-to-day queries; liaising with Professional Services and Academic Staff both internally and more widely across the University, as well as external collaborators, students and visitors will be a key aspect of this role.
**Main Duties**
**Front Desk Operations**
- Handling a busy front desk at the main campus reception to support the smooth running of customer interaction points within the campus supporting Business Development and Engagement and the Executive Office.
- Welcoming esteemed guests and visitors to the Executive Office.
- Answering and referring technical queries to the appropriate department when unable to provide guidance based on the information on the official website.
- Act as a first point of contact when dealing with correspondence calls.
- Manage initial requests in-person or over the phone dealing with general queries and delegate more technical queries to the appropriate teams.
- Supporting interested applicants which may include campus tours.
- Deliver outstanding customer service and support with bookings for bespoke commercial and corporate events in accordance with the clients’ vision, budget, and requirements.
- Collating feedback to ensure a continuous improvement of service and delivery.
**Campus Operations**
- Support the delivery and implementation of operational
▶️ Administrative Assistant (Dubai) - Dubai Operations
🖊️ University of Birmingham
📍 Dubai