Assistant Sales Manager (Chinese)

Assistant Sales Manager (Chinese)

**Assistant Sales Manager**

**Department**:
**Marketing and Sales**

**Reports to**:
**Sales Director**

**JOB SUMMARY**

Manages with DOS the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by reviewing the current book of business and coordinating with the marketing department. As directed by the Director of Sales, provides necessary resources, coaching and training on sales techniques to the sales staff. Works with DOS to resolve conflicts and manage team performance.





Helps monitor the guest experience and proactively responds to customer concerns. Assists the DOS with other duties as directed.

Be available to support Sales Executives by performing sales closings as part of a Take-Over process or when the Sales Executive

Follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately. Being available to support Sales Executives by performing after-sale Button-up calls, contract signing follow up calls, collection calls and other follow up calls as directed by DOS. Develop relationships with prospective owners by soliciting and following up on referrals and leads.

Be responsible for delivering specific training opportunities as required and directed by sales management both at working site and at any other MVC location as directed.

**CANDIDATE PROFILE**

Education and Experience
- High school diploma or GED; minimum 2 years’ as Sales Executive or Sales team Leader

Required Qualifications






- Must be fluent in Chinese language.
- Proficiency in English
- Knowledge of Arabic language is advantageous, for Sales positions.
- Begin work as business needs dictate
- Work at night (occasionally)
- Must be willing to work weekends and holidays as required by business needs
- Be reachable during off-hours

**JOB SPECIFIC TASKS**

**Building Customer Base**
- As directed by DOS, work with marketing and management team to develop strategies for increasing qualified traffic for sales presentations.
- Support development of self-generated business by working existing customer base and local community.
- Help DOS evaluate and analyze the book of business for site/sales team to generate more sales, referrals, track escrows, etc.






- Helps DOS in creating and monitoring the process to assign Sales Executives to prospective owners/members.

**Managing the Sales Experience**
- Close sales as appropriate; be the second face for the customer.
- Aid the DOS in managing the sales floor to ensure guest tour flow is efficient and conducive to sales presentation discussions and purchase deliberations
- Provide information to, and answer questions from, guests regarding specific topics related to vacation ownership, seasonal travel and financing options.
- Review and approve documentation for a sale.
- Close deals with the signing of paperwork and Clubs Rules.
- Handle any overflow from tour waves.
- Support the presentation and ratification of contracts to new owners.






- Greet guests and make initial introductions to front desk and/or Sales Executives.
- As directed by DOS, make sure all necessary materials are provided for sales executives so they can effectively perform their daily activities (e.g., brochures, vacation planners, and computers).

**General Business Management**
- Encourage and support the establishment of a positive work environment that recognizes both individual and team accomplishments and provides a haven for open and honest communication.
- Helps DOS in managing the Guest Experience and the integrity of the brand name by making sure that all associates represent the company in an ethical, moral, and professional manner at all times.






- Conduct and/or participate in regular sales management meetings to review both the week and period performance and make action plans to ensure peak performance.
- Mediate, counsel, and resolve in a timely manner any issues with or between subordinates and with colleagues.
- As directed by DOS, schedule Sales Team to ensure adequate coverage of sales tours based on anticipated guest flow.
- Conduct and/or contribute to material for Daily Huddles/Line Ups.
- As directed by DOS, monitor weekly and period-to-date reports (e.g., volume-per-guest [VPG], Net Sales, Customer Satisfaction, Sales Executives hot lead reports, channel reports, and Profit and Loss reports [P&Ls;]), and provide effective motivational messages to sales team based on performance.
- Helps DOS in managing the Daily Sales Executive Tour Rotation to ensure that it is accurate.






- Helps DOS in supervising the daily operational aspects of the Sales Gallery Floor/Sales Center.
- Determine when issue escalation is required.
- Helps DOS in Developing, maintaining and enhancing the 'Cu

▶️ Assistant Sales Manager (Chinese)
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