19 Oct
IBT GLOBAL CALL CENTRE SERVICES
Dubai
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- Work closely with the team, motivating and coaching them
- Hosting 1-2-1’s and team meetings
- Keeping up to date with business development and new product lines
- Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs
- Ensure training and development plans are maintained for all team members
- Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
- Support the Operations Manager to highlight operational risks and areas for improvement
- Lead and inspire a team of customer service agents to deliver excellent levels of individual/team performance and customer satisfaction
- Work with the client management team to identify and deliver positive change and business efficiencies
- Escalate any appropriate problems to senior management
- Team management experience
- Excellent leadership and strong communication skills (written & Spoken)
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinker
- **Job Requirement**:_
- Minimum of 2 years’ experience within a contact center environment as a Team Leader, Home country experience can be considered.
**Job Types**: Full-time, Permanent
Pay: AED5,000.00 per month
Application Question(s):
- if Selected, Can you join immediately?
**Experience**:
- Call Center Team Leader: 3 years (required)
**Language**:
- Fluent English (required)
- Arabic (required)
▶️ Call Center Team Leader - English & Arabic Speaker
🖊️ IBT GLOBAL CALL CENTRE SERVICES
📍 Dubai