Duty Manager

Duty Manager

Coordinates the emergency evacuation of guests in the event of fire, bomb threats and other emergency situations.
- Ensures standards & house rules are maintained during shift in all areas
- Assists as needed in hotel departments e.g. food & beverage, housekeeping, switchboard, G.S.A
- Ensure arriving guests receive prompt cordial attention & personal recognition.
- Meets & escorts arriving VIP’s, and CEM (Customer Experience Management) guests arriving.
- Maintains a logbook of all occurrences, complaints etc for the attention of executive committee & G.M.
- Assists guests with guestroom problems.
- Supports other departments with regard to emergency requisitions, problem solving etc






- Conducts tours of the hotel as required.
- Monitors lobby & guest corridor activity, and cleanliness.
- Monitors & handles employee issues/problems/illness etc. and resolves matters related to these in absence of a department head.
- Conducts regular “clock” rounds through the hotel to ensure safety & high standard of cleanliness are maintained. Reports problems to relevant departments.
- Coordinates “overbooking” situations
- Coordinates details and changes for banquet functions if needed.
- Coordinates any “down time” procedures and deal with outlet systems problems.
- Conducts regular guestroom inspections.
- In absence of engineering department first line support for technical problems.
- Keep duty managers information manual up to date.
- Coordinates a fire alarm.
- If needed, ask for assistance from departments on all like security,





systems and engineering.

**Education**:

- Diploma (preferred)

**Experience**:

- Hotel Duty Manager: 3 years (required)

**Language**:

- Russian (preferred)

▶️ Duty Manager
🖊️ Grand Excelsior Hotel Al Barsha
📍 Al Barsha