Support Executive (100% work from home)

Support Executive (100% work from home)

Job details

Here’s how the job details align with your profile.

Pay

- AED3,000 a month

Job type

- Contract

Location

Dubai

Full job description

6 hours, 2 month contract, Arabic speaking, Own visa, 100% work from home

Job Overview: We are seeking a dynamic, customer-focused Arabic-speaking Customer Service Associate with 1-2 years of experience to join our team. In this role, you will provide exceptional customer support through online chat platforms and video. The ideal candidate will have excellent communication skills, a strong customer service orientation, a friendly disposition, and the ability to thrive in a fast-paced environment.

What the job involves:

1. Video Verification

- Note:





This role is specifically for female candidates due to the requirement of video verification for hijabi female app users.
- Conduct video verifications for app users to ensure compliance with identity verification protocols as the app is only open to legal UAE and KSA residents.

2. Customer Service

- Respond to customer inquiries via Company website chat on social media platforms such as Facebook, Instagram, WhatsApp, and YouTube.
- Provide problem-solving, crisis management, and customer query resolution in a professional and friendly manner.
- Assist users with order placement, tracking, returns/refunds, and account-related tasks.
- Engage with app users to address inquiries, resolve issues, and provide product/service information.
- Encourage incoming leads to create accounts on the app and apply for offers.
- Troubleshoot technical issues and escalate complex problems to the appropriate teams for resolution.
- Collaborate with cross-functional teams to ensure seamless customer experiences.






- Meet or exceed key performance indicators (KPIs) related to response times, customer satisfaction, and quality of service.
- Continuously learn and stay updated on the app’s features, updates, and services, demonstrating a proactive willingness to adapt and grow

3. Reporting

- Proficiency in Microsoft Excel and PowerPoint is mandatory.
- Experience with large data management using a Content Management System (CMS) is an added advantage.
- Produce client and internal reports using Excel and PowerPoint, including daily pacing and tracking against plans, and providing recommendations.
- Prepare FAQ sheets and create automated responses for efficiency.
- Maintain accurate and detailed records of customer interactions, transactions, and resolutions in CRM software.

4.





Social media support

- Translate marketing content and social media posts into Arabic using Canva and pre-schedule posts once a month.
- Engage with English and Arabic social media accounts by leaving relevant comments on posts
- Connect with Arabic micro and nano influencers encouraging them to join our app referral programs and promote the app with their followers

Who you are:

- Proactive, charismatic, and motivated, with excellent interpersonal and communication skills.
- Friendly, affable, and patient, with the ability to work independently and solve problems proactively.
- Passionate about working in a fast-paced environment and capable of juggling multiple roles.
- Meticulous with a strong attention to detail.
- Empathetic,





with a strong capacity to understand and address customer concerns.
- Able to multitask and manage multiple chat conversations simultaneously.

Why work with us?

- Comprehensive package based on experience and skill set that includes local public holidays
- Full-time work-from-home setup, offering flexibility and convenience.

Job Type: Contract
Contract length: 2 months

Pay: AED3,000.00 per month

Application Question(s):

- Do you have a strong, reliable home internet connection and laptop? (Please respond to ensure your CV isn't filtered out in the screening process)
- Do you have experience managing customer inquiries via social media platforms (e.g., Facebook, Instagram, WhatsApp)? If yes,





how many years of experience do you have? (Please respond to ensure your CV isn't filtered out in the screening process)
- Have you ever translated content from English to Arabic for social media or other platforms? If yes, please provide examples or describe your experience. (Please respond to ensure your CV isn't filtered out in the screening process)
- Have you previously conducted video verifications or customer interactions via video? If yes, please describe your experience. (Please respond to ensure your CV isn't filtered out in the screening process)
- The contract is for a duration of 2 months, requiring 6 hours of work per day, Monday through Friday. Please confirm if this schedule works for you. (Please respond to ensure your CV isn't filtered out in the screening process)






- Are you aligned with the salary in the job post? (Please respond to ensure your CV isn't filtered out in the screening process)

Experience:

- Microsoft Excel reporting: 2 years (Required)
- App backend management: 2 years (Required)
- Canva social media post creation: 2 years (Required)

Language:

- Arabic (Required)
- English (Required)

Application Deadline: 25/10/2024

▶️ Support Executive (100% work from home)
🖊️ Liquid Havas Market
📍 Dubai