17 Oct
American University of Sharjah
Al Sharjah
The Assistant Residential Hall Coordinator collaborates with the Complex Manager and the Residential Hall Coordinator to foster a vibrant community within the complex, prioritizing the safety and security of all residents. This role involves warmly welcoming students, parents, and visitors, and actively participating in move-in and move-out procedures. Additionally, the Assistant is responsible for following up on hall maintenance, cleaning, and other issues reported to the IT and Facilities departments.
Job Responsibilities
- Collaborate with Residential Hall Coordinators, Resident Assistants, and other campus units to support programs that foster a strong community within the complex.
- Create a welcoming atmosphere to enhance residents' living experience.
- Oversee safety and security for resident students in partnership with the Residential Life Resource Officers (RLRO).
- Follow up on hall maintenance, cleaning, and other issues reported to OPD/IT/Facilities to ensure a well-maintained environment.
- Monitor visitors to ensure access is granted only to those permitted under department policy.
- Manage student conduct issues in accordance with residential policies and the student handbook, coordinating with the Complex Manager for proper documentation of inappropriate behavior.
- Participate actively in move-in and move-out procedures, including managing assignments, charges, transfers, and cancellations.
- Engage with students and parents on move-in day to facilitate check-in processes, meet and greets, and support for the Residential Hall Coordinators.
- Handle administrative requests and correspondence, such as room cleaning processes, curfew management, and access cards,
while maintaining student records in the housing management system.
- Inform students about rules, regulations, facilities, and services available to them through direct engagement and flyers/posters.
- Refer students to necessary campus resources, including university healthcare, student counseling, and academic support services.
- Assist during fire drills and respond to other requests from security and emergency management.
- Provide access to students needing entry to their rooms due to lost or damaged access cards.
- Engage in training and educational workshops to enhance skills and knowledge.
- Prepare for emergency operations in accordance with Student Residential Life Department (SRLD) policies and university guidelines.
- Organize the maintenance of AUS asset stores and coordinate with the operations officer as necessary.
- Adapt to other duties as assigned to fulfill the mission of SRLD.
Qualifications and Skills Required
- Bachelor’s degree in related field.
- Exceptional verbal and written communication skills in English
- Proficient in computer applications with a strong aptitude for technology
- Ability to manage priorities effectively in a fast-paced work environment
- Values collaboration in a dynamic workplace
- Strong interpersonal skills, leadership abilities, and problem-solving capabilities
- Skilled in multi-tasking
- Commitment to high work standards and quality
- Team- work oriented
- Dependable and able to complete tasks in a timely manner
Preferred Qualifications and Skills
- Strong communication skills
- Proficiency in the Arabic Language.
- Dedication to providing exceptional customer service
- Experience in a higher education work environment
How to Apply
- Interested applicants should fill out the form.
- AUS alumni are encouraged to apply. Applicants who do not meet specified requirements will not be shortlisted. Only shortlisted candidates will be contacted.
- AUS is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, gender, religion, national origin, disability or marital status. Opportunities for employment are based solely upon one’s qualifications.