Front Office Receptionist

Front Office Receptionist

Register guest and assigns rooms. Accommodates special requests whenever possible.
- Assists in pre-registration and blocking of rooms for reservation.
- Thoroughly understands and adhere to proper credit, check
- cashing and cash handling policies and procedures.
- Understands room status room status tracking.
- Knows room locations, types of rooms available & room rates.
- Must be sales minded. Presents options and alternative to guests and offers assistance in making choices.
- Uses suggestive selling techniques to sell rooms and to promote other services if the hotel.
- Knows the location and types of available rooms as well as the activities and services of the property.






- Possesses a working knowledge of the reservation department. Takes same day reservations and future reservation when necessary and knows the cancelation procedure.
- Maintains guest room key storage and maintains, supervise access to safe deposit boxes.
- Knows how to use front office equipment.
- Process guest check-outs
- Performing cashier related functions like posting charges to guest accounts, raising paid outs, currency exchange.
- Follow procedures for issuing and closing safe deposit boxes used by guests.
- Work closely with the housekeeping department in keeping the room status reports up to date and coordinates requests for maintenance and repair work.
- Uses proper telephone etiquette.
- Performs cashiering task like bill/invoice settlement, posting charges to the guest, paids out, foreign currency exchange etc.
- Uses proper mail, package and message handling procedures and record details in the courier mail register.
- Advice guest of any messages, mail, faxes, etc. received for them.






- Inform guest of the room safe and mini bar key and room key procedures.
- Issue parking passes/validate parking tickets.
- Communicate services and amenities of the hotel to guests.
- Obtain proper identification for tax-exempt guest and attach the form to registration card.
- Direct bill person to escort guest and transport their luggage to the room.
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Reports any unusual occurrence or request to the manager or assistant manager.
- Knows all safety and emergency procedures is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.






- Understand that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.

**Job Types**: Full-time, Permanent

**Salary**: From AED1,300.00 per month

▶️ Front Office Receptionist
🖊️ Hawthorn Abu Dhabi
📍 Abu Dhabi