Executive Secretary

Executive Secretary

Job description
- Ensures that trace file is checked and actioned on a daily basis.
- Maintains all employee HR files.
- Handle telephone calls as per the hotel standard and takes messages.
- Ensures all outgoing correspondence is typed, proof-read and distributed or sent to the highest possible standard.
- Prepares letters, memos and other correspondences on behalf of the Human Resources Manager.
- Prepares documents of all kinds as per the employee’s request.
- Attends meetings, takes minutes and distributes it afterwards. Follows up on minutes and actions.
- Coordinates daily communication and briefings between all HR Team Members.






- Maintains the filing system for all relevant and important correspondence or documents.
- Assists and handles follow-up matters when possible (especially concerning employee/ Department Heads requirements).
- Assist the rest of the HR Team with secretarial tasks if required.
- Help to organise social activities for the hotel
- Maintain notice boards around the heart of house areas linked with important information related to well being of the employees
- Oversees the preparation travel L.P.Os, purchase requisitions, small purchase orders, and check requests; expense reports and invoices.

**Customer Service**
- Demonstrate service attributes in accordance with industry expectations and company standards to include:

- Being attentive to guests
- Accurately and promptly; understanding, anticipating and fulfilling guest requests
- Maintain a high level of knowledge which will enhance the guest experience
- Demonstrate a service attitude that exceeds expectations
- Take appropriate action to resolve guest complaints






- Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers by ensuring good inter-departmental relations.
- Be able to promote the hotel products and services.
- Maintain a high level of product and service knowledge about Cristal Salam Hotel.
- Ensure known repeat guests, and other VIP’s receive special attention
- To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

**Health & Safety**
- Operate equipment using procedures learnt during training to company standards.
- To report any equipment failures or problems to the Maintenance Department.
- Demonstrate an understanding and an awareness of all policies and procedures relating to Health,





Hygiene and Fire Life Safety
- To be vigilant in the workplace and report any signs of fire related issues
- Familiarise yourself with emergency and evacuation procedures.
- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.
- To attend all mandatory training sessions selected by the Hotels Training Department

**Job Types**: Full-time, Permanent

**Salary**: From AED2,500.00 per month

Ability to commute/relocate:







- Abu Dhabi: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- office management: 1 year (required)

▶️ Executive Secretary
🖊️ Ramada Hotel Abu Dhabi Corniche
📍 Abu Dhabi