18 Oct
Al Qawafel Express Cargo Transport by Heavy Trucks
Mina Jebel Ali
An Operations Executive is a professional responsible for managing and coordinating various operational activities within an organization. In the context of a trucking company or the logistics industry, an Operations Executive typically oversees the day-to-day activities related to transportation, logistics, and the movement of goods. Their role involves ensuring that operations run smoothly, efficiently, and in compliance with industry regulations and company policies.
**Responsibilities**:
Route Planning and Dispatching: Coordinate and plan efficient routes for trucks to optimize delivery schedules, minimize fuel consumption, and reduce transit times.
Dispatch drivers and ensure they have the necessary information for successful trips.
Fleet Management: Oversee the maintenance and repairs of the company's fleet of trucks. Schedule regular maintenance, inspections, and ensure compliance with safety regulations.
Driver Management: Hire, train, and manage truck drivers. Monitor driver performance, address any issues, and ensure they adhere to safety regulations and company policies.
Load Management: Coordinate the loading and unloading of trucks to maximize cargo space utilization and minimize transit time. Ensure proper securing and handling of cargo to prevent damage.
Customer Interaction: Communicate with customers to provide delivery updates, resolve issues, and ensure customer satisfaction. Handle inquiries, complaints, and special requests professionally.
Tracking and Monitoring: Use GPS and tracking systems to monitor the real-time location and progress of trucks. Address any delays, detours, or emergencies that may arise during transit.
Compliance and Regulations:
Stay updated on industry regulations and ensure the company's operations are following safety and transportation regulations, including hours of service, weight limits, and licensing.
Documentation and Records: Maintain accurate records of shipments, driver logs, maintenance schedules, and other relevant documentation required for regulatory compliance and reporting.
Cost Management: Monitor expenses related to fuel, maintenance, labour, and other operational costs. Identify opportunities to reduce costs while maintaining service quality.
Problem Solving: Address operational challenges and unexpected issues, such as vehicle breakdowns, traffic delays, or adverse weather conditions. Make quick decisions to minimize disruptions.
Collaboration:
Work closely with other departments such as logistics, customer service, and accounting to ensure smooth coordination of operations, billing, and invoicing.
Continuous Improvement: Identify areas for process improvement and operational efficiency. Implement strategies to enhance the company's overall operations and customer experience.
Emergency Response: Develop and communicate contingency plans for emergencies, accidents, or unexpected disruptions in operations.
Data Analysis: Analyse operational data and performance metrics to identify trends, patterns, and areas for improvement. Use data-driven insights to make informed decisions.
Safety Culture: Promote a strong safety culture among drivers and operational staff.
Ensure compliance with safety protocols and provide ongoing safety training.
**Qualifications**:
Education: A bachelor's degree in a relevant field such as Logistics, Supply Chain Management, Business Administration, or Transportation Management is often preferred. However, relevant work experience can sometimes substitute for formal education.
Experience: Several years of experience in the trucking or transportation industry is essential. Experience in roles such as dispatcher, fleet manager, or similar operational roles provides a strong foundation.
Industry Knowledge: In-depth understanding of trucking operations, logistics, and transportation regulations is crucial. Knowledge of safety regulations, compliance, and industry best practices is highly valued.
Leadership Skills:
Strong leadership and management skills are necessary for overseeing a team of drivers and operational staff. The ability to motivate, guide, and address challenges within the team is essential.
Communication Skills: Effective communication is vital for coordinating with drivers, customers, and internal teams. Operations Managers need to convey information clearly, handle customer inquiries, and resolve issues professionally.
Problem-Solving: Operations Managers must be adept at making quick decisions and finding solutions to unexpected challenges, such as route changes, vehicle breakdowns, or scheduling conflicts.
Organizational Skills: Managing multiple tasks, schedules, and priorities requires excellent organizational skills.
Operations Managers must efficiently plan routes, schedules, and resources.
Analytical Skills: The ability to analyse data, performance metrics, and operational trends is important for making informed decisions and optimizing operations for efficiency.
Customer Servic
▶️ Assistant Operations Manager
🖊️ Al Qawafel Express Cargo Transport by Heavy Trucks
📍 Mina Jebel Ali