18 Oct
Deluxe Holiday Homes
Dubai
**Deluxe Holiday Homes **is Dubai’s leading vacation rental management firm, offering an extensive range of services including vacation rentals, property management, real estate brokerage, and more. We manage over 700 properties and employ a dedicated team of over 240 professionals, driven by innovation, professionalism, and excellence.
**About the role**:
As a Guest Relations Officer you will be responsible for ensuring an exceptional guest experience by offering personalized service, handling requests, resolving complaints, and acting as a liaison between guests and various departments. They are also tasked with maintaining high levels of guest satisfaction and fostering a welcoming atmosphere.
**Responsibilities**
- Direct communications with guests before arrival to coordinate a smooth check-in;
- Welcome guests during check-in and giving a fond farewell to guest while checkout;
- Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest;
- Should possess detailed information about the Apartment/Villa, location attractions and city;
- Maintain up-to date information on arrivals, departures and apartment condition;
- Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles;
- Upselling of available services such as City tours, Breakfast delivery, Airport drop off and many more plays a crucial part;
- Perform basic cashier activities as and when required for collecting/refunding to the guests;
- Give proper and complete handover to the next shift;
- Follow the house rules and policies laid down by the management;
- Conduct pre-arrival, post-departure, initial,
on-request and any type of other property inspection and report when required;
- Do other tasks such as viewings, key activation/deactivation, property visits, inspections, transporting, etc when required.
**Benefits**:
- Competitive Salary Package.
- Employment visa & Medical Insurance Plan.
- Air Ticket Allowance.
- Annual Paid leave.
- A great working environment.
- Comprehensive training and support.
- Opportunity to work with multi-cultural environment.
**Requirements**:
- High school diploma or equivalent required. A degree in hospitality management or a related field is preferred.
- At least 2-4 years of experience in a guest relations, front office, or hospitality role.
- Proficiency in English is required. Additional languages are a plus.
- Strong communication and interpersonal skills, with a passion for delivering excellent customer service.
- Ability to resolve guest issues quickly and efficiently while maintaining professionalism.
- Ensure all guest needs and requests are met to the highest standard.
- Familiarity with hotel management software and CRM systems.
- Ability to work collaboratively with other departments and support colleagues when necessary.
- Willingness to work in a dynamic and fast-paced environment, including nights, weekends, and holidays.
▶️ Guest Relations Officer (with Valid UAE Driving
🖊️ Deluxe Holiday Homes
📍 Dubai