18 Oct
AWS EMEA SARL (Abu Dhabi Branch)
Abu Dhabi
5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- 4+ years of experience in a customer-facing role, engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies
- A history of problem solving and innovation developing technology programs and working across customer organizations
- Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that AWS teams and Partners are working together effectively and efficiently to deliver outcomes for the customer. In the role, you will be a trusted partner to our AWS customers, leveraging your delivery experience with technical change programs to help shepherd the customer through their stages of AWS adoption by guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, partners and customer teams to plan and support workload migrations.
Key job responsibilities
A day in the life
- Lead cloud transformational programs (technical, operational, organizational, education) that span across IT teams and business units
- Single threaded owner for Migrations and Strategic Initiatives
- Maintain a broad and in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing, to unlock opportunities for customers
- Accelerate customer adoption through education and enablement
- Collaborate with customers in identifying and prioritizing strategic initiatives, support Change Management to facilitate AWS Services adoption and establish new ways of working
- Help shape the rapidly growing Customer Solutions Management function,
including defining and implementing new processes, methodologies, and tools
About the team
Diverse Experiences
- Direct experience implementing cloud services including migrations and modernization projects
- Knowledge of AWS Services and Solutions is an added bonus - AWS Solution Architect (Professional Level) will be required within 3 months from start date
- Project management certification or training such as PMP, Scrum, or other Agile certification, or equivalent experience
- Experience working with Cloud,
Security, AI/ML, Analytics, IoT
- Expertise in delivering large scale migration, modernization and rationalization engagements
▶️ Customer Solutions Manager, Menat Customer
🖊️ AWS EMEA SARL (Abu Dhabi Branch)
📍 Abu Dhabi