18 Oct
Marriott International
Abu Dhabi
**Job Number** 22214879
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
**Start Your Journey With Us**
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, the discerning traveler and luminaries in the art of living. The hotel comprises of 283 fabulously appointed guest rooms including 55 suites, most of which have incredible views of both the Arabian Gulf and the city of Abu Dhabi, along with the breathtaking one of a kind Bridge suite between the two Nation Towers.
The St. Regis is a part of the Marriott International, a constant growing and a leading global hospitality company, having the vision to be the World's Favorite Travel Company, with more than 7,000 properties in 131 countries and territories. The core of the hotel are our staff whom we address as “Hosts” as they are the ultimate luxury ambassadors of our hotel, striving to provide exquisite stay to our guests and memorable experiences each day.
Pursue your passion for a dynamic career and grow your expertise at the best address! We invite you to explore your career at The Abu Dhabi’s finest urban resort, The St. Regis Abu Dhabi.
**Position Summary**
The Guest Experience Expert assists hotel guests efficiently, courteously and professionally. Takes care of all VIP guests, Marriott Bonvoy Elite Members requests and coordinates with all concerned departments to fulfil guest needs and requests. In this role, you will be an ambassador of the Front Office and the hotel, in and outside the workplace. You will provide a personal service to all the guests, fully aware and following the hotel standards and procedure and ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service. As Guest Experience Expert,
you will personally greet and escort the guests rather than pointing out directions and ensure that the privacy of the guests and the confidentiality of the information is respected. You will ensure uncompromising levels of cleanliness and maintenance of the workplace through own responsibility and to manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it. Also, in this role you are expected to ensure that, whenever possible, guests receive bespoke recognition. You will Inspects VIP room status and amenities in good order prior to guests’ arrival and maintains an active presence in the hotel lobby and at the main door to greet and assist incoming guests.
**QUALIFICATION STANDARDS**
- Must have at least one year experience in the luxury hospitality industry. More experience preferred.
- All employees must maintain a neat, clean and well-groomed appearance as per St. Regis Abu Dhabi standards.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St.
Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.
▶️ Guest Experience Expert (Guest Relation Agent)
🖊️ Marriott International
📍 Abu Dhabi