18 Oct
DentalDate Dental Clinic
Dubai
The Role
You will be the first point of contact for patients, providing exceptional customer service and ensuring smooth operations starting from Schedules & Bookings, Confirmations & Cancelling, Check-in & Registration of patient and Check-out & Invoicing. As part of our team, you can contribute to giving back to society. Around the world we employ discoverers, and encourage bold innovators. Responsibilities: - Have good experience in Customer Service, welcoming and greeting customers as well as patients. - Booking appointment: schedule and confirm patient appointments, optimize the dentist's schedule and managing any changes or cancellations. Coordinate with patients and clinic to avoid delayed appointments.
- Assist the registered nurse in personal care procedures to patients as required to meet the personal needs and comfort of assigned patients and escort patients across the clinic. - Maintain accurate and updated records of the patient. Update patient information, including personal details and medical history, ensuring accuracy and confidentiality. Process patient paperwork - Process the check-out of patient accordingly making sure that next appointment has been scheduled and invoice is prepared & signed, patient payment completed. - Answer patient's personal calls or WhatsApp/SMS message and provide accurate information about dental services, pricing and relay requests to appropriate individual if required. - Maintain office records, pick up urgent medical records and X-ray folders and /or return them to the appropriate person when assigned. - Stock and replenish supplies and equipment as required, pick up and deliver supplies if necessary. - Maintain confidentiality in all matters related to Patient and Organization.
- Work cooperatively with all clinical staff to provide quality patient treatments in a positive team approach. - Adhere to all Clinic policies and procedures. - Performs all other duties as required or assigned.
**Requirements**:
**Competencies**: - Strong communication and interpersonal skills, Time-management - Good experience in Reception and high level of experience in Customer Service - Previous experience in a customer-focused industry. - Fluent English (Russian, Arabic optionally) - MS office skills - Strives for service excellence to 'treat customers well' by displaying an understanding of their requirements, delivering value and by communicating, keeping in mind the customer's perspective.
- Driving Collaboration and Results - Establishes open and trusting relationships to drive cross functional synergy, focus on achievement of collective results and respect for diversity. - Displays perseverance and resilience to deliver high performance. - Displays accountability for results and takes timely decisions evaluating relevant sources of information. Get preference - Knowledge of dental terminology, procedures. - Experience in Medical Clinic / Polyclinic / Dental Aesthetics / Hospital customer service.
About the company
DentalDate dental clinic provides premium customer service and innovative unique treatment solutions for your teeth. The finest result is achieved with coordinated work of our specialists in all dental fields.
▶️ Dental Receptionist
🖊️ DentalDate Dental Clinic
📍 Dubai