17 Oct
ACCOR
Ras Al-Khaimah
Company Description
We bring to you and your family an Arabian hospitality at its finest with an atmosphere
of pure luxury and magic. It is in Marjan Island Resort & Spa, managed by Accor
that you will find the best of both worlds, a luxury 5- star establishment standards and
a canvas of true Arabian tradition.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accorxe2x80x99s limitless possibilities.
By joining Accor,
every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
The Assistant IT Manager will be responsible for the smooth functioning of the Hotelxe2x80x99s MIS department/section and its operations. He/she will advise program developments for users of front and heart of house. He/she will establish hardware maintenance programs, establish and able to apply procedures in case of system interruptions; ensure security of data storage, data protection and be able to conduct training of user equipment where required.
Software license
xc2xb7 To ensure that hotel has required software licenses for all IT and business applications
Usersxe2x80x99 Access Rights Management
xc2xb7 To ensure all systems are properly set-up with user rights according to the policies or according internal authorities granted for access to business applications and software usage.
To create users rights for new employees and to timely delete resigneesxe2x80x99 user access rights.
Maintenance of Contract and SLA (Service Level Agreement)
xc2xb7 To ensure that all critical systems are established with a maintenance contract with a schedule SLA in place and fees are timely paid.
xc2xb7 To maintain a proper system of filing and archive of all documents.
xc2xb7 To exercise emergency procedures for the continuity of the Hotel's operations in the event of a system failure. Procedures should include various steps to be taken during the daytime, during the nights and on weekends and public holidays.
xc2xb7 Patch Management- to ensure that patch management policies and procedures are in place and properly documented.
xc2xb7 Capacity Management- to ensure that capacity management is properly carried out ant recorded.
xc2xb7 Manual and Operation Procedure- To ensure updating of manual operation files are being updated.
xc2xb7 Policy and Procedure xe2x80x93 to constantly update the policy and procedure files for hotel management approval to proceed.
xc2xb7 Data Protection xe2x80x93 To be a Data Protection Officer, ensure the hotel data is accountable for, related to all data protection regulations set by PDPA authority.
Accountability 2: Technical Responsibilities
Assist IT Manager for the following job scope:
xc2xb7 To carry out the full scope of MIS Management in the Hotel, which including, but not limited to the following areas:
- To ensure hotel data is backup properly;
- Check all interfaces running normally;
- Check email messages, ensure smooth running;
- Check Servers disk space to ensure smooth running daily;
- Check the routers and firewall are in operative mode consistently and daily;
- To support IT users on relating to IT issues;
- Report to 3rd party or IT support vendors to rectify any problems, faults, ambiguity and fallacies that may arise from any of the MIS/IT systems;
- Monitor and ensure that no illegal access by illegitimate users, illegal copy of files and software;
- Assist any new software implementation for pc and servers;
- Involve in IT Projects implementation and Training;
- Involve in IT Policy and Procedure implementation;
- Involve in all IT audits related to the hotel;
- Assist with guestsxe2x80x99 complaints on Internet Access;
- Coach users of the systematic use of all applications and systems;
- Conduct regular check on PC viruses and update of definition files;
- Regularly sending reminders to users to update their viruses definition files;
- Assist with set-up of IT system whenever requested by HOD, Superior, event organizers, clients and guests;
- To be on 24hrs by 7 days standby support and be recalled to hotel to attend to MIS/IT problems on exigency situations;
- Ensure proper backup are done successfully daily;
- Ensure data restoration is successful, to be test at least twice a year.
- Maintain POS system and call accounting system runs smoothly;
- To recommend new system and improvise changes on the MIS systems of the hotel whenever necessary.
Qualifications
- Diploma in Information Technology
Minimum 3 years of relevant experience with at least 1 year in a similar capacity
Good reading, writing and oral proficiency in English language
Proficient in MS Excel, Word, & PowerPoint
Knowledge of Windows Operating System
Additional Information
Whatxe2x80x99s in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Accor
▶️ Assistant It Manager
🖊️ ACCOR
📍 Ras Al-Khaimah