Fleet Coordinator

Fleet Coordinator

**Job Purpose**:

- To ensure timely movement of required cars to various locations, with increased allocation of vehicles for Walk-ins
- Timely execution of transactions related to Rental Reservations
- Overall improvement in customer satisfaction by adhering to agreed standards

**Minimum Qualifications and Knowledge**:

- Bachelor’s degree or equivalent
- Good knowledge of roads and locations in the UAE and RTA legislations
- Professional English communication and presentation (written and verbal)
- Excellent customer interaction skills

**Minimum Experience**:

- Over 2 years’ experience in working in a similar role - Car Rental industry is a must.

**Key responsibilities**







Rental Reservations Manifest Execution
- Run daily reservations manifest for all branches in Dubai and Northern emirates with correct allocation of vehicles as per substitution matrix to dispatch vehicles as per requirement to all branches.
- Managing driver’s allocation for all transactions of vehicle movements
- Dispatching reservation vehicles with time frame minimum 30 min in advance..
- Ensure that booked vehicles for rental are as per company’s standards by educating movement drivers (no damages, stains, bad smell, etc).

**Report Generation**
- Send an updated report of all required transactions (Movement of Cars, Sale cars, Inventory etc.) on a daily basis to the supervisor / manager / Sales

**Customer complaints and Resolution**
- Ensure all policies and procedures are strictly adhered to ensure customer satisfaction.
- Where required customer challenges are escalated to the Supervisor/Manager as per process agreed.

**Driver Management**






- Ensure all drivers assigned as per the schedule of vehicle requirement and there is no downtime in driver’s shift.
- Reporting any lateness or sickness of drivers to the operations supervisor.

**Booking System Management**
- Ensure all transfers is done correctly. Check in and check out in appropriate branch. Open NRTs is closed on daily basis.
- Inventory of Ready to Rent and Walk in branch on daily basis to avoid ageing vehicles.

**Job Types**: Full-time, Permanent

**Salary**: AED2,800.00 - AED4,500.00 per month

**Experience**:

- "Operations Fleet Coordinator": 2 years (required)
- "Car Rental": 2 years (required)

**Language**:

- "English (fluent)" (required)