Front Office Shift Leader (Russian Speaker)

Front Office Shift Leader (Russian Speaker)

**Job Number** 22200314

**Job Category** Rooms & Guest Services Operations

**Location** Dubai Marriott Harbour Hotel & Suites, King Salman Bin Abdulaziz Al Saud Street Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Guest Services Agent Lead**
**Job Family: Guest Services/Front Desk**
**Job Description 2/8/2008 Page 1 of 4**
***
**Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations,





identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.**
**Assist management in motivating and coaching employees; serve as a departmental role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.





Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds. Perform other reasonable job duties as requested by Supervisors.**






**CRITICAL TASKS**
**Safety and Security**
***
**Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).**
***
**Maintain awareness of undesirable persons on property premises.**
***
**Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.**
***
**Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.**
***
**Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.**
**Policies and Procedures**
***
**Maintain confidentiality of proprietary materials and information.**






***
**Follow company and department policies and procedures.**
***
**Protect the privacy and security of guests and coworkers.**
***
**Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.**
***
**Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.**
***
**Perform other reasonable job duties as requested by Supervisors.**
**Guest Relations**
***
**Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.**
***
**Thank guests with genuine appreciation and provide a fond farewell.**
***






**Address guests' service needs in a professional, positive, and timely manner.**
***
**Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.**
***
**Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.**
**Guest Services Agent Lead**
**Job Family: Guest Services/Front Desk**
**Job Description 2/8/2008 Page 2 of 4**
***
**Assist other employees to ensure proper coverage and prompt guest service.**
***






**Engage guests in conversation regarding their stay, property services, and area attractions/offerings.**
***
**Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on pa

▶️ Front Office Shift Leader (Russian Speaker)
🖊️ Marriott International
📍 Dubai