Loss Prevention Supervisor

Loss Prevention Supervisor

Job Number 23156731
Job Category Loss Prevention & Security
Location JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
Loss Prevention Supervisor Position: LossPrevention Supervisor Date: January 2023 BusinessUnit: JW Marriott Marquis HotelDubai CareerBand: OrangeBand Department: LossPrevention Reports to: Director of Loss Prevention Operations This job description sets out the current duties ofthe job role that may vary from time to time without changing the general character ofthe job role orthe level ofresponsibility entailed.





The mandatory in this position is responsible for supporting the Assistant Loss Prevention Manager for implementing, overseeing and monitoring all security matters and the enforcement of security policies and regulation forthe protection of guests, employees, properties and classified information and from injury, damage, loss and theft. xefx82xb7 A Full Time position based atJW Marriott Marquis Dubai. xefx82xb7 Number of Direct Reports xe2x80x93 N/A xefx82xb7 Titles of Direct Reports xe2x80x93 N/A Experience: xefx82xb7 3-4 years of experience with hospitality security, Police or military Skills and Knowledge xefx82xb7 Computer skills xefx82xb7 EnglishLanguage xefx82xb7 Leader shift xefx82xb7 Well fit Education orCertification xefx82xb7 High school or equivalent xefx82xb7 Dubai Police Security Officer/ Supervisor Certificate (DPS) The following are specific responsibilities and contributions critical to the successful performance of the position xefx82xb7 Patrol all areas of the property; secure rooms; assist guests with room access.





xefx82xb7 Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. xefx82xb7 Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. xefx82xb7 Respond to accidents, contact EMS or administer first aid/CPR as required xefx82xb7 Gatherinformation and complete reports xefx82xb7 Conduct safety briefing xefx82xb7 Maintain confidentiality of reports/documents, release information to authorized individuals. xefx82xb7 Proper documentation of all accidents, incidents, Marriott Threat condition, ISRA, SSA Files at LP office.





and follow up accordingly xefx82xb7 Be well versed and knowledgeable of JWMM Fire and Evacuation procedures as well as health and safety requirements in the Workplace. JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information SPECIFICDUTIES CANDIDATEPROFILE SCOPE /BUSINESS CONTEXT JOBSUMMARY Loss Prevention Supervisor JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information xefx82xb7 Defuse disturbances in accordance with company policies and procedures. xefx82xb7 Resolve safety hazard situations. xefx82xb7 Liaise with Local Authorities xefx82xb7 Handle all interruptions and complaints xefx82xb7 Escort unwelcome persons from the property. xefx82xb7 Ensure compliance with alcoholic beverage control laws. xefx82xb7 Call for assistance using proper code responses. xefx82xb7 Provide proper paperwork to employees.





xefx82xb7 Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Safety and Security xefx82xb7 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. xefx82xb7 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. xefx82xb7 Notify Loss Prevention/Security of any guest reports oftheft. Policies andProcedures xefx82xb7 Follow company, hotel and department policies and procedures. xefx82xb7 Follows Marriott International Hotels Limited Regional Office policies and procedures xefx82xb7 Protectthe privacy and security of guests and coworkers.





xefx82xb7 Maintain confidentiality of proprietary materials and information. xefx82xb7 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. xefx82xb7 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. xefx82xb7 Perform other reasonable job duties as requested by Supervisors and Management. xefx82xb7 Working hours as required to do your job but normally not less than 48 hours per week. GuestRelations xefx82xb7 Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN,JW Symphony of Service) to resolve issues, delight, and build trust.





xefx82xb7 Assist other employees to ensure proper coverage and prompt guest service. xefx82xb7 Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. xefx82xb7 Address guests' service needs in a professional, positive, and timely manner. xefx82xb7 Engage guests in conversation regarding their stay, property services, and area attractions/offerings. xefx82xb7 Thank guests with genuine appreciation and provide a fond farewell. xefx82xb7 Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. xefx82xb7 Supply guests/residents with directions and information regarding property amenities, services,





and hours of operation, and local areas of interest and activities. Communication xefx82xb7 Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold,taking and relaying messages, and allowing the callerto end the call. xefx82xb7 Speak to guests and co-workers using clear, appropriate and professional language. xefx82xb7 Talk with and listen to other employees to effectively exchange information. Working with Others xefx82xb7 Support all co-workers and treat them with dignity and respect.





OTHER Loss Prevention Supervisor JW Marriott Marquis Hotel Dubai Hotel Marriott Confidential and Proprietary Information xefx82xb7 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.Develop and maintain positive and productive working relationships with other employees and departments. xefx82xb7 Partner with and assist others to promote an environment ofteamwork and achieve common goals. QualityAssurance/Quality Improvement xefx82xb7 Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit. Physical Tasks xefx82xb7 Enter and locate work-related information using computers and/or point of sale systems. xefx82xb7 Stand, sit, or walk for an extended period of time or for an entire work shift. xefx82xb7 Read and visually verify information in a variety of formats (e.g., small print). xefx82xb7 Move, lift, carry, push, pull, and place objects weighing less than or equalto 10 pounds without assistance.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of xe2x80x9cWonderful Hospitality. Always.xe2x80x9d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatxe2x80x99s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youxe2x80x99re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandxe2x80x99s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youxe2x80x99ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatxe2x80x99s The JW Treatmentxe2x84xa2. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

▶️ Loss Prevention Supervisor
🖊️ Marriott International
📍 Dubai