Housing Manager at Intercontinental® Ras Al

Housing Manager at Intercontinental® Ras Al

**About us**
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.







The InterContinental® Ras Al Khaimah Mina Al Arab Resort and Spa is comprised of 351 keys, a health club, a spa, and two pools. Covering an area of 43,770 sqm, the resort is a short drive from famous archaeological sites such as Dhayah Fort and Sheba’s Palace. Set on a headland surrounded by protected coastal wetlands with lush landscaping fronting a sweeping beach on one side and a manmade waterway on the other, the guest rooms, suites, and chalets offer panoramic water views.

**Your day to day**
- Ensures standards of cleanliness and maintenance are upheld (in rooms, bathrooms, and public areas), that budgets are controlled and that the housing teams and third party (cleaners & security) are well trained.
- Supervises daily inspections to the apartments to ensure cleanliness and adherence to the rules and regulations
- Supervises that rooms are ready for new arrivals according to the standards at least two days prior to their arrivals.
- Monitors the appearance, standards, and performance of the Housing Team with an emphasis on training and teamwork






- Ensures the housing team members have an up-to-date knowledge of all rooms & the whole building
- Manages and handles colleagues’ accommodation-related issues in compliance with hotel policies and procedure
- Evaluate colleagues' accommodation satisfaction levels and monitor trends with a focus on continuous improvement.
- Allocate rooms for colleagues, according to the availability of the rooms, while keeping in mind their nationality, in order to have a harmonious living condition
- Receives new arrivals & giving an orientation on the building & colleagues facilities whenever available
- Ensure new joiners receive welcome pack on their day of arrival






- Coordinate with the relevant Human Resources colleagues regarding creating a welcoming environment at the Colleagues’ accommodation for all incoming new hires.
- Responsible for the safekeeping of the staff house keys.
- Ensure colleagues has completed their responsibilities / exit formalities of resigned employees leaving the accommodation.
- Advise the DHR on renewal of all the housing-related contracts, transportation, cafeteria, building security, on-time before expiring (including outside housing, Transportation and pest control treatment)
- Liaise with third-party transportation company to ensure that the colleagues' bus timing runs smoothly, the vehicle is clean, tidy, and in a good condition.
- Ensure that all inventory records for furniture equipment, linen and other fixtures are maintained and kept up to date.
- Prepare energy consumption report every month for staff housing.






- Prepare all Purchase Requests related to housing bills and transportation
- Familiarize self with property safety, first aid and fire and emergency procedures and actively enforce Supervise the repair/maintenance requests with the team and contractors as well as the Engineering team of the hotel
- Initiate, organize, and responsible to conduct monthly/quarterly colleague's fun events including sports and social activities to keep the community alive in the accommodation
- Conducts spot checks at least 3 times per shift to ensure staff locker rooms are clean, tidy, and stocked, and communicate with Housekeeping or Engineering when necessary
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers






- Take responsibility to rectify hazardous situations, reporting major areas of concern to your DHR/ General Manager.
- Maximize awareness of safety and security amongst the Colleagues in the Colleague’s Housing.

**What we need from you**
- Diploma/Bachelor’s Degree or similar qualification in Human Resources/Hospitality or related field is required.
- Previous housing management experience in a five-star hotel is preferred.
- Ability to maintain confidentiality to the extent possible in all Human Resources-related matters. Arabic speaking skills are an advantage. Other languages preferred.

**What we offer**

We are an equal opportunity employer.

Job Reference: EMEAA38731

▶️ Housing Manager at Intercontinental® Ras Al
🖊️ IHG
📍 Ras al Khaimah