Contact Center Team Leader (Females Only)

Contact Center Team Leader (Females Only)

We are GCH Human Resource currently hiring for one of our reputed leading developers in Dubai Location

**Designation: Team Leader Contact Center**

**Experience: 4 to 5 Years of exp in Contact Center**

**Preferably Arabic speakers**

**Location: Dubai**

**Responsibilities**:

- To ensure the effective and efficient running of the Call Centre.
- To ensure that all guests have the best possible experience of Chill Factore.
- To be a pro-active member of the Call Centre Team and support all calls.
- To co-ordinate outbound activity to support the delivery of Membership and Parties revenue.






- To support outbound activity to generate Corporate and Schools leads as required to support the delivery of Corporate and Schools revenue targets.
- To support the Sales Team with administrative tasks, such as the production of function sheets, as required.
- To ensure that the Call Centre KPIs are met.
- To handle and resolve complaints relating to the Call Centre in a professional and effective manner.
- To collate, analyse and utilise call statistics to manage and improve the sales performance of the Call Centre team.
- To take bookings for all areas of the business, following the correct procedure for all bookings and booking amendments.

**Job Types**: Full-time, Permanent

**Salary**: AED11,000.00 - AED12,000.00 per month

▶️ Contact Center Team Leader (Females Only)
🖊️ Global Career Heights (GCH)
📍 Dubai