Customer Service/sales Representative

Customer Service/sales Representative

Job Title: Sales/Customer Service Representative

Company: Italian Shoe Factory

Location: Alserkal Avenue, Al Quoz 1, Dubai, UAE

**Responsibilities**:

- Provide exceptional online chat support, addressing customer inquiries and concerns in a timely and professional manner.
- Utilize effective selling techniques to drive in-person sales, presenting products in an engaging and informative way.
- Identify and capitalize on upselling opportunities, ensuring customer satisfaction and maximizing revenue.
- Maintain an organized and clean work environment, following company policies and procedures.
- Collaborate with team members to achieve sales goals and maintain a positive work environment.






- Stay updated on product knowledge, trends, and promotions to better serve customers.
- Address and resolve customer complaints, providing appropriate solutions and alternatives.
- Manage e-commerce platforms, such as Shopify, ensuring seamless customer experience and efficient order processing.
- Oversee the POS system, ensuring accurate and efficient transactions.
- Assist in merchandising efforts, creating visually appealing and effective displays.
- Contribute to SEO and content writing efforts to boost online presence and brand visibility.
- Manage and maintain inventory levels, ensuring adequate stock and timely replenishment.
- Perform financial analysis and accounting tasks, including tracking sales performance and preparing reports using QuickBooks.
- Utilize Canva/Photoshop to create visually appealing marketing materials and online content.
- Perform additional duties as assigned by management.

**Requirements**:

- Proven experience in sales and customer service,





preferably in the retail or service industry.
- Strong communication and interpersonal skills, with a focus on building relationships with customers.
- Proficient in online chat support and handling customer inquiries.
- Ability to upsell and promote products effectively.
- Detail-oriented and highly organized, with strong multitasking and time management skills.
- Team player with a positive attitude and willingness to learn and grow.
- Fluent in English, both written and spoken.

Pay: AED2,000.00 - AED3,500.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- customer service: 4 years (required)






- Sales: 3 years (required)
- Ecommerce Marketing: 2 years (preferred)
- Quickbooks: 2 years (preferred)

Application Deadline: 31/07/2023

▶️ Customer Service/sales Representative
🖊️ Italian Shoe Factory
📍 Dubai