Customer Hub Representative (call Center)

Customer Hub Representative (call Center)

- For answering customer calls, emails and chats, implementing initiatives, and providing the customer with professional customer service.
- To provide customer suggestions to the Supervisor with prudence in order to maintain, and enhance company image

Job responsibilities:

- Make sure the customer is been provided with the right information.
- Researching required information using available resources. "Knowledge Management" in Sales Force
- Provide one-reply resolution to all customers whenever possible.
- Capture each and every customer interaction on the system.
- Ensure high-level customer service.
- Following up on complicated customer emails/chats where required.
- Take ownership of each call/email/chat.






- Enhance revenue by providing sales assistance through the use of basic, cross-selling, and up-selling sales techniques.
- Update him/herself with the product knowledge, and interactive Voice Response (IVR).
- Support Customer Hub Operation team.
- Works effectively within the team and contributes to a healthy team-oriented environment.
- Complete assigned tasks within given deadlines.
- Working in the shifts assigned to him/her by the line manager based on the business needs.

REQUIREMENTSJob requirements:

- High school completion. Minimum 1 year experience in the same role

Skills:

- Excellent organizational skills.
- Good interpersonal skills.
- Excellent communication skills both written and verbal.
- Good computer skills in MS office mainly in xe2x80x9cWord and Excelxe2x80x9d
- Ability to integrate well into teams & work toward achieving team results.

ABOUT THE COMPANYFounded in 2001, Ultimate HR Solutions bears the market reputation of being a complete HR Services provider, precise and pro-active in locating and managing human resources.





Our client-friendly process and human capital infrastructure allows us to service ever changing client requirements in an efficient and effective manner. With comprehensive experience servicing world-class clientele and top-caliber candidates across a wide spectrum of industries, we measure our success through our growing list of satisfied clients. UHRS started with humble beginnings as a preferred recruitment partner, and from there branched out into outsourcing/ contract staffing.

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▶️ Customer Hub Representative (call Center)
🖊️ Ultimate HR Solutions
📍 Al Sharjah